General / Executive Virtual Assistant

Make outbound calls to prospective guests using provided scripts and talking points. Answer incoming calls from potential guests, inquire about their needs, and present the hotel's offerings in a compelling manner. Secure reservations by overcoming objections and highlighting the hotel's unique value proposition. Up-sell and cross-sell additional services and amenities to maximize revenue. Build rapport with callers and provide exceptional customer service. Accurately record call data and maintain detailed records of interactions. Meet or exceed daily call and booking targets. Stay up-to-date on hotel promotions and packages to effectively communicate them to callers. Contribute to the development and improvement of telemarketing campaigns.

Provided exceptional customer service to diverse clientele, resolving inquiries and complaints promptly and professionally. Maintained a 95% customer satisfaction rating, recognized for consistently exceeding expectations. Deescalated and resolved challenging customer situations effectively, maintaining a calm and positive demeanor. Communicated clearly and concisely, ensuring accurate information and understanding of customer needs. Processed customer orders, managed returns, and provided product information, contributing to smooth store operations.

Maintained accurate and up-to-date product information in the Point of Sale system, including prices, codes, and descriptions. Efficiently processed customer orders, ensuring accuracy and timely fulfillment. Monitored inventory levels and implemented stock control measures to minimize discrepancies. Generated daily sales reports, providing valuable insights to management. Updated product pricing across the system based on supplier invoices and promotions.