Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $9.12/hour ($1,605.12/month)

Associates degree

Last Active

May 3rd, 2024 (yesterday)

Member Since

March 30th, 2021

Profile Description

I have been working as a customer service representative since 2009. It is my ethical standard to verify facts, follow instructions and deadlines, and deliver fast and quality results.

Top Skills

Customer Support » Customer Service

Experience: 10+ years

Act as a point of contact for product and service information. Handle approximately 100 calls via Avaya, adeptly resolving technical or billing issues faced by our customers using CRM and Salesforce. Additionally, respond to escalated customer concerns via the CRM’s ticketing system.

Other Skills

Marketing » CRM » Salesforce

Experience: 10+ years

Customer Support » Technical Support

Experience: 10+ years

Supported telecommunication companies such as AT&T, DirecTV, and HughesNet

Office and Administration » Email Management

Experience: 10+ years

Office and Administration » Personal Assistant

Experience: 1 - 2 years

Manage both regular Facebook Marketplace and shop accounts. My tasks include conducting product research on Amazon, Walmart, and eBay. Utilize Google Sheets for tracking and listing products. Additionally, I process order fulfillment and tracking, send daily inventory reports, and promptly address customer inquiries via chat and email using Facebook Meta and Messenger.