Experienced Amazon Account Manager|Ecommerce VA

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Bachelors degree

Last Active

April 17th, 2024 (13 days ago)

Member Since

March 30th, 2021

Profile Description

Hi, I'm Upgrade to see actual info! I have 4 years of experience as an email customer support specialist with relevant skills in Amazon store management and general admin tasks. 
Nothing beats a great customer experience; most of the time, it leads to repeat purchases and brand awareness! By taking care of these tasks, I can help you provide an excellent customer experience and retention. End results? Customer Loyalty! Which only means...repeat buyers and referrals! :)
These are just some of the tasks that I can take care of for you so you can free your time and focus on other important aspects of your business:
-Cater to your customers' inquiries and assistance they need via email and chat/live chat.
-Fulfill orders via Amazon, Shopify, and other platforms you have for your business.
-Complete return and exchange requests from customers, making sure that these requests are managed in a timely manner. 
-Address and respond to customer reviews as necessary.
-Take care of Facebook Ads comments and help the customers who intend to buy. 
-Make sure there is no unresponded customer inquiry or concern beyond the service level agreement (commonly within a 24-hour window).
-Collate reports and formulate analyses on customers' buying experience so we can further discuss ways to improve our services.
-Follow up with customers who have pending concerns as necessary.
-Create and Update SOPs as necessary.
Platforms and Tools I'm familiar with are:
-Amazon Seller Central
-Shopify
-Gorgias (email ticketing and live chat)
-Helpscout
-Gmail
-Click Up
-Etsy
-Facebook Business Page
-Manychat
-Intercom
-Asana
-Notion
Additional skills which might come in handy :
-Listing upload via Amazon
-Inventory management (Shopify and Amazon)
-Troubleshooting listing issues
-Manual order fulfillment
-Data entry
I'm excited to know how I can further help your business! Please don't hesitate to reach out to me to discuss this. Looking forward to meeting you!