Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
Bachelors degree
Last Active
May 4th, 2024 (14 days ago)
Member Since
March 28th, 2021
Profile Description
•Handle E-mails, Calls and Chat related to application issues faced by clients within Service Level Agreement; and at
times will handle desktop, hardware, software, access issues.
• Create issue tickets by logging all pertinent information with utmost Quality and precision.
• Identify the exact issue through effective probing and paraphrasing.
• Provide initial assessment of categorization and prioritization for reported issues and provide
support taking guidance from the Knowledge Base, targeting a higher level of first contact resolution
• Ensure issues are correctly routed to appropriate support groups if unresolved.
• Multi-task between voice and e-mail support.
• Provide daily outstanding i
• Perform first level troubleshooting on PC, OS and basic office applications
• Take remote of the user’s PC for faster resolution
Top Skills
Office and Administration » Microsoft Excel
Office and Administration » Data Entry
Customer Support » Phone Support » English Speaking
Other Skills
E-Commerce » Inventory Management » Quality Control
Office and Administration » Transcription
Office and Administration » Email Management
Office and Administration » Travel Planning
Human Resources
Real Estate » Appointment Setting
Office and Administration » Translation
Office and Administration » Personal Assistant
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Caloocan City
- Tests Taken
- None
- Uploaded ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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From Struggles to Triumph: Mariah Sison’s Journey as an Online Filipino Specialist
I’ve been with my client for 9 years and still going. In those 9 years, a lot has changed in our family’s life...
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