2091bd0 80049 40cfde88d9

Customer Service | Project Management

99 ID PROOF
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EXPECTED SALARY
Php 30,000.00/month
( $553 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $3.20 USD/hr )
EXPERIENCE OVERVIEW
Assistant Project Manager | Customer Service Representative/Technical Support Representative | Data Entry | Office & Admin Virtual Asistant | Professional Services
BASIC INFORMATION
Age:
29
Gender:
Female
Location:
Baybay, Leyte
Tests Taken:
IQ
Score:  135

DISC
Dominance:18%
Influence:16%
Steadiness:27%
Compliance:39%

English
 B2(Upper Intermediate)
Last Active:
November 24th, 2022 (14 days ago)
Member Since:
March 26th, 2021
SKILL SUMMARY

- Manage daily tasks of the team.
- Create tickets to be assigned to each member of the team.
- Gather requirements from the clients to ensure that all task details are complete.
- Follow up tasks from the teaUpgrade to see actual infombers to ensure they will meet the deadline.
- Perform QA testing on features of the system.
- Send bug reports to the engineering team

- Assisting customers in identifying, assessing, and resolving issues.
- Responding to customer inquiry via phone call, chat, or email by using various systems and tools.
- Ensuring customer requests are handled in an appropriate and timely manner.
- Provide information about the company’s products.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.

Customer Service Representative/Technical Support Representative | Virtual Assistant | Data Entry | Office & Admin Virtual Assistant | Professional Services | Assistant Project Manager

WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Research
  • Speaking
  • Translation
  • Writing
  • Logo Design
  • Web page Design
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Research

English
SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Graphics & Multimedia
SKILL RATING
  • Logo Design
  • Web page Design

Customer Service & Admin Support
EXPERIENCE

I have 4 years experience in Customer and Technical Support. I've worked on two BPO companies.

SKILL RATING
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Project Management
SKILL RATING
  • Web Development Project Management

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