WordPress Web Developer & SEO Specialist | Elementor Expert | Customer Support P

Before transitioning fully into web development, I spent almost 6 years in the BPO industry handling multi-channel customer service (phone, chat, and email) for major US telecommunications and e-commerce accounts. I am highly trained in technical troubleshooting, order management, and handling managerial escalations with a polite and professional tone.

I have 5 years of experience building, redesigning, and maintaining WordPress websites from scratch. I have successfully managed high-traffic sites (such as Pet Summits, serving 100,000+ users) and built corporate sites for UK-based B2B consultants and AI marketing platforms. I am highly proficient in modern page builders, ensuring all sites are fast, secure, and mobile-responsive.

I am an expert in using Elementor and Elementor Pro Theme Builder. I have used it to design complete websites from the ground up, execute full UI/UX redesigns, and build high-converting landing pages. I know how to optimize Elementor layouts for fast loading speeds and perfect mobile responsiveness without relying heavily on custom coding.

I support digital marketing efforts by creating content and managing social media scheduling using tools like Streamyard. I understand how to align social media posts with website content and SEO strategies to drive brand visibility and audience engagement.

I integrate On-Page SEO directly into my web development workflow. I have executed full SEO redesigns for e-commerce brands (such as Scubl UK) and regularly write, format, and publish SEO-optimized blog articles. I know how to structure headings, optimize images, and write content that ranks well on search engines while remaining engaging for readers.

I have practical experience running B2B lead generation campaigns using tools like Apollo, Rocket Reach, and Snovio. I am skilled at identifying prospects, managing outreach via email marketing (ConvertKit, GoHighLevel), and tracking campaign success in Google Workspace.

I have experience in cold calling both from my BPO background and as a Real Estate Virtual Assistant, where I conducted outbound calls for Agent Listed Properties, FSBOs, and off-market leads. On the B2B side, I was most effective when selling web development and digital services to start-up companies and small businesses.

I have 2 to 5 years of experience handling customer support through email, primarily during my time in the BPO industry managing complaints, refunds, order updates, and service inquiries. I write clearly and professionally, ensuring customers feel heard and issues are resolved efficiently.