A Licensed Professional Teacher with a solid background in English communication and client support, Gladys brings a rare combination of professionalism, organization, and empathy to every role. She has worked with international clients and teams - as a teacher, customer service specialist, and project coordinator, developing strong skills in communication, organization, and problem-solving. By hiring her, you gain a reliable and adaptable professional who ensures smooth operations, builds positive client relationships, and delivers quality results using tools like Microsoft Office, Canva, Trello, and Google Workspace
Experience: 2 - 5 years
Experience: 5 - 10 years
For two years, I worked as a Collections Care Specialist for a U.S.-based multinational bank, where I assisted credit card clients over the phone by providing clear product information, handling payment collections, and ensuring smooth financial transactions. Much like my experience as an ESL teacher, this role required patience, active listening, and the ability to communicate complex information in a simple but professional way. These skills directly strengthened my customer service abilities.
Experience: 1 - 2 years
I am highly skilled in managing schedules, organizing documents, and coordinating communication to ensure smooth daily operations. With experience supporting executives, handling client relations, and maintaining confidential records, I bring reliability and professionalism to every task. Proficient in tools such as Google Workspace, Microsoft Office, Trello, and CRMs, I excel at streamlining processes and providing efficient administrative support.
Experience: 1 - 2 years
Legal Support and Administrative Professional with a strong foundation in legal research and documentation. Backed by a Bachelor’s degree in Political Science and earned units in Law, I possess the analytical and organizational skills needed to manage case files, prepare legal documents, and support attorneys with precision and confidentiality. I bring a proactive and detail-oriented approach to every task, ensuring accuracy and efficiency in all aspects of legal and administrative work.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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