Executive Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 7th, 2024 (11 days ago)

Member Since

March 15th, 2021

Profile Description

I have over seven years of experience in customer service which includes Billing, Sales, and Technical support from two of the most outstanding Telco companies in the US (Comcast & ATT). My specialization is assisting customers over the phone and making sure that their needs are being met by providing them with options and resolutions that will best fit their lifestyles. I also had a chance to be promoted as a Quality Analyst apprentice for one year and a half in the same field.
Started freelancing back in December as a customer support associate in a Financial Service Company doing inbound and outbound calls, sending Emails, Chat, and Text messages.
Specializations:
**For billing, I help my customer how they could figure out why their bills went up and how they will be able to manage them by providing them options to lower their monthly costs.
**For Sales, I usually incorporate selling as a resolution to customers' billing issues by allowing them to bundle other service/s to have a package that is within their budget and will help them reduce their monthly spending.
**For Technical Support, I can help customers who are having issues with their devices such as cable boxes for their TVs, Routers, and Modems for their internet by following steps and procedures by following the workflow that is being provided by the system.
**As a Quality Assurance Analyst, My goal is to help agents improve the quality of the service that they are providing to their customers by giving them feedback and increasing agents' efficiency through behavior modification.
**Customer service representative in Suits and Tuxedo rentals in the US, Tracks shipments for urgent orders, Keeps track of warehouse inventory, does outbound calls for updates, and assists customers regarding the status of orders and tracking numbers. Handles customers' inquiries through emails and inbound calls.
**I handled a Financial Service Company from Upwork as a customer support associate, my main task is handling inbound and outbound calls with emails, chat, and SMS (Tools: Zendesk, Zendesk Sell, Front, and Intercom). Answering customers' questions about the status of their loans and other general inquiries. I am also responsible for doing outbound collections for customers under delinquency status.