Customer Service Representative E-commerce / SMM

Overview

Looking for full-time work (8 hours/day)

at $16.79/hour ($3,200.00/month)

Bachelors degree

Last Active

January 11th, 2026 (153 days ago)

Member Since

July 8th, 2014

Profile Description

With a solid background that includes six years in the call center industry and an additional fourteen years in remote work, I bring a comprehensive skill set that positions me as a valuable asset to any team. My key competencies include:
- Extensive experience in phone and email support, handling a high volume of inquiries with efficiency and empathy.- Expertise in customer success, particularly in onboarding new clients and providing assistance from initiation to completion, ensuring a seamless transition and high satisfaction rates.- Proficient in debt collections, specifically for payday loans and merchant cash advances, with a track record of successful recovery rates.- Skilled in ticket support utilizing tools such as Zendesk, SupportBee, Intercom, GrooveHQ, Reply Manager, Zoho, and Gmail, facilitating smooth and effective customer service operations.- Strong organizational capabilities in project management, leveraging Asana and Jira, as well as email management, to ensure projects are delivered on time and within scope.- Experience in payment processing and resolving disputes via PayPal, Stripe, and GoCardless, ensuring financial operations run smoothly.- Exceptional sales and appointment-setting abilities, consistently meeting or exceeding targets.- Competence in Shopify operations, optimizing e-commerce functionalities.- Proficiency in managing Facebook pages, enhancing brand visibility and engagement.- Familiarity with various online CRM and project management tools, including Salesforce, Infusionsoft, Zoho, Asana, and Google Drive, to streamline workflows and improve efficiency.- Experience with platforms such as Amazon, Ebay, Houzz, and Wanelo, broadening e-commerce and retail expertise.- Demonstrated leadership by managing a team of 10-12 agents, fostering a collaborative and high-performance environment.
I am eager to apply my skills collaboratively with your team to achieve our shared objectives. In addition to my technical expertise, I am known for my organizational acumen, meticulous attention to detail, and effective time management. My track record consistently demonstrates success in meeting and exceeding performance metrics, including average handling time, first call resolution, and customer satisfaction ratings.
I excel in navigating chal ---------- ging customer interactions with professionalism and empathy, ensuring prompt issue resolution. Furthermore, I possess a strong aptitude for quickly learning and adapting to new technologies and processes. I thrive in fast-paced environments, adeptly managing multiple tasks while maintaining a positive outlook.
I am enthusiastic about the opportunity to contribute significantly to your team's success and drive business growth. I look forward to discussing my qualifications in greater detail during our upcoming conversation. Additionally, my passion for continuous improvement drives me to seek innovative solutions to enhance team performance and customer experience. My commitment to personal and professional development ensures that I remain at the forefront of industry trends, ready to implement best practices that align with your company's goals.