Experienced Call Center Agent/ Virtual Assistant//Email Supp

Overview

Looking for part-time work (4 hours/day)

at $6.60/hour ($580.80/month)

Bachelors degree

Last Active

April 24th, 2024 (18 days ago)

Member Since

July 7th, 2014

Profile Description

Hey there! I'm Upgrade to see actual info, your go-to eCommerce Virtual Assistant extraordinaire, specializing in dropshipping and customer support.

My goal is simple: to help your eCommerce business thrive by delivering outstanding service and ensuring customer satisfaction every step of the way.
With over 14 years of combined experience in call center and remote settings, I've mastered the art of keeping customers happy and businesses thriving. I'm here to handle all those important tasks that keep your customers happy – from packing and shipping orders just right to answering any questions they might have. I'm a whiz with tools like Shopify and Zendesk, and I know my way around social media, especially Facebook. If you need a reliable hand to make sure your online store runs smoothly and your customers keep smiling, I'm your gal! Let's team up and make your eCommerce business truly awesome!
Software Proficiency:
+ Zendesk, Helpdesk, Upgrade to see actual info, HelpScout: Expertise in comprehensive customer service platforms, ensuring efficient issue resolution and client satisfaction.

+ Ecommerce Mastery - Shopify, Oberlo, Aliexpress, Ultracart, Woocommerce, Dser: Proven track record in managing and optimizing online retail operations across various platforms.

+ Payment Processing - Stripe, Upgrade to see actual info: Knowledgeable in seamless payment transactions and secure financial operations.

+ Communication Tools - Livechat, Live Agent, Slack, Microsoft Teams, Skype, Zoom: Proficient in real-time communication, enhancing team collaboration and customer engagement.

+ Order Fulfillment - Sears, Deliverr, Shipmonk, Shipstation: Hands-on experience in efficient order processing and fulfillment.

+ Marketplace Expertise - Amazon Seller Central, eBay, Walmart, Sellbrite: Successful management of accounts on major online marketplaces.

+ Social Media Engagement - Facebook, Instagram: Utilizing social media platforms for effective customer interaction and brand promotion.

+ Accounting Tools - Xero Accounting: Competence in financial management for accurate and streamlined accounting processes.

+ Project Management - Trello, Base Camp: Proficient in project organization, facilitating smooth workflows and task coordination.

+  Design - Canva: Basic design skills for creating visually appealing content.

+  Xero: Proficient in basic bookkeeping and invoicing using Xero, ensuring accurate financial records and streamlined invoicing processes.