Guest Communication | Content Updater

Overview

Looking for full-time work (8 hours/day)

at $5.79/hour ($1,120.00/month)

Associates degree

Last Active

July 3rd, 2026 (6 days ago)

Member Since

March 11th, 2021

Profile Description

Highly motivated and detail-oriented Customer Service Specialist with 5+ years of experience delivering exceptional guest and host support in fast-paced environments. I most recently served as a Resolutions 2 Support Ambassador at Airbnb, where I spent three years resolving complex guest and host issues with empathy, accuracy, and efficiency.

I?m known for strong problem-solving skills and the ability to navigate challenging situations while maintaining high customer satisfaction. I consistently deliver creative, fair, and policy-aligned solutions,even for high-stress or escalated cases.

In addition to my corporate experience, I have worked as a freelancer supporting short-term rental hosts, helping optimize listings across platforms such as Airbnb, Vrbo, and HomeAway. This role strengthened my understanding of platform algorithms, listing optimization, and strategies to increase visibility, occupancy, and bookings.

Previously, as a Reservations Agent, I handled end-to-end booking support, including:

- Assisting guests with new, modified, and canceled reservations via phone and email
- Providing clear information on rates, availability, promotions, and upgrades
- Processing payments accurately and securely
- Maintaining reservation records and guest details
- Coordinating post-checkout cleaning schedules
- Monitoring channel managers and booking platforms for new and updated reservations

My goal is to consistently deliver seamless, stress-free experiences for guests and hosts while supporting business goals through reliable service, attention to detail, and a customer-first mindset.