Ecommerce Content Team Leader - Magento | Customer Support

With extensive expertise in e-commerce management, I excel in creating, publishing, and maintaining a vast array of tech and appliance or interior products, ensuring top-notch descriptions, specifications, images, and videos. I meticulously edit product images and videos to meet and exceed quality standards. Through seamless collaboration with cross-functional teams, I execute various tasks and liaise with clients to update documents and tasks. Conducting regular website audits, I consistently deliver high-standard product listings and create daily reports. As a skilled leader, I lead and supervise teams, evaluate performance on a weekly, monthly, and annual basis, and monitor internal operational metrics, clients' SLA/KPI metrics, and deadlines. I actively participate in client meetings, prepare for Business Reviews, and troubleshoot escalated issues, implementing corrective actions to ensure optimal performance and client satisfaction.