Zendesk Expert | Social Media Manager 

Overview

Looking for part-time work (6 hours/day)

at $10.00/hour ($1,320.00/month)

High school diploma

Last Active

March 20th, 2024 (30 days ago)

Member Since

March 10th, 2021

Profile Description

I will set up your Zendesk with Reporting and Automation
* Full Setup Assistance: From purchasing agents to the completion of live operations, I will guide you through the entire setup process* Help Desk Branding: Customize your online help desk with your brand identity for a consistent user experience* Channel Integration: Email, Facebook, Instagram, Twitter, WhatsApp* DNS Settings Optimization: Ensure security and avoid spam* Agent Accounts & Departments: Set up the company hierarchy* Organizational Setup: Configure B2B clients with conditions* Ticket Categorization: Report on specific use cases* Service Level Agreements: Define SLA policies & business hours* Automation & Triggers: Streamline workflows* Agent Views & Workspaces: Customize for productivity* HTML Email Template Fixes: Improve email appearance* Contact Forms with Conditions: Enhance user experience* Video Tutorials & Training: Personalized learning sessions* Sales CRM Integration: Integrate or build CRM* Advanced WhatsApp Setup: Assistance with integration* Multiple Helpdesks Management: Manage multiple URLs* Macro Creation: Automate repetitive tasks and resolve them with just one click* Answer Bot & Article Recommendations: Self-service options* Reports & Dashboards: Track support performance
I will help your business through strategic Social Media Management
* Social media strategy development.
* Content creation and curation.* Content calendar management.* Audience engagement.* Analytics and performance tracking.* Platform management.* Competitor analysis.* Social media advertising.* Brand consistency.* Reporting.