Admin & Operations Support. Social Media Manager. Zendesk

Overview

Looking for full-time work (8 hours/day)

at $4.71/hour ($905.44/month)

High school diploma

Last Active

June 26th, 2026 (2 days ago)

Member Since

March 10th, 2021

Profile Description

I will help your business through Administrative Support:
* Email and calendar management
* Client communication and follow-ups
* Document drafting and formatting
* Data entry and record keeping
* File organization
* Scheduling and appointment coordination
* Task tracking using Trello or Google Sheets
* Research and lead generation
* CRM updates and maintenance
* Meeting notes and action item follow-ups

I will help your business through strategic Social Media Management
* Social media strategy development.
* Facebook Ads
* Content creation and curation.
* Content calendar management.
* Audience engagement.
* Analytics and performance tracking.
* Platform management.
* Competitor analysis.
* Social media advertising.
* Brand consistency.
* Reporting.

I will set up your Zendesk with Reporting and Automation
* Full Setup Assistance: From purchasing agents to the completion of live operations, I will guide you through the entire setup process
* Help Desk Branding: Customize your online help desk with your brand identity for a consistent user experience
* Channel Integration: Email, Facebook, Instagram, Twitter, WhatsApp
* DNS Settings Optimization: Ensure security and avoid spam
* Agent Accounts & Departments: Set up the company hierarchy
* Organizational Setup: Configure B2B clients with conditions
* Ticket Categorization: Report on specific use cases
* Service Level Agreements: Define SLA policies & business hours
* Automation & Triggers: Streamline workflows
* Agent Views & Workspaces: Customize for productivity
* HTML Email Template Fixes: Improve email appearance
* Contact Forms with Conditions: Enhance user experience
* Video Tutorials & Training: Personalized learning sessions
* Sales CRM Integration: Integrate or build CRM
* Advanced WhatsApp Setup: Assistance with integration
* Multiple Helpdesks Management: Manage multiple URLs
* Macro Creation: Automate repetitive tasks and resolve them with just one click
* Answer Bot & Article Recommendations: Self-service options
* Reports & Dashboards: Track support performance