Experienced Customer Service PRO | MedVA & Scribe

Results-driven customer care professional with 6 years of experience in the BPO industry, specializing in providing exceptional service, technical support, and team leadership. Seeking a challenging role where I can leverage my strong communication skills, technical expertise, and passion for fostering career growth to drive customer satisfaction and contribute to the success of the organization.

Worked as a Customer Service Representative (CSR) for voice and chat for about 2 years and a month, worked under Tracfone Wireless Inc., that provides prepaid telecommunication services for customers within US and overseas. Trained to resolve customers' problems in one call; 'One-call resolution' policy. Served as one of the companies 'supervisors' under the Supervisors' Group/Dept., that caters customers need as soon as possible. Was promoted directly to Tier 3 due to performance. 6 months as a voice agent and 1 and a half year as a chat support. I was given a specific timeframe to respond to customers. Greeting the customer, giving assurance, providing empathy statement within a period of time. Making sure that the quality of the service provided to the member are superb. I was assisting 4 customers at a time continuously until I reach the 50-60 chats quota for the day.