Driving business growth through seamless client experiences.

Overview

Looking for full-time work (8 hours/day)

at $4.89/hour ($860.01/month)

High school diploma

Last Active

April 25th, 2024 (5 days ago)

Member Since

March 7th, 2021

Profile Description

With nearly 3 years of remote work experience, I am a proactive and results-driven professional specializing in Customer Service and Appointment Setting. Fueled by a robust growth mindset, I am committed to continuous learning and leveraging my nearly 7 years of expertise to deliver efficient and high-caliber work. I bring strong communication skills, a keen sense of accountability, and a fine balance between collaboration and independent initiative.  

-Problem Solver: Exhibited in strategic lead conversion efforts, identifying and resolving blockers, and addressing customer inquiries with a proactive approach.
-Adaptability: Successfully managed diverse communication channels such as inbound and outbound calls, email, SMS, and live chat.
-Results-oriented: Achieved a consistent monthly Customer
Satisfaction (CSAT) rate between 97% to 98%, a monthly Quality Assurance score ranging from 95% to 99%, and a Conversion rate of 50% or more.
-Data Entry: Regularly reviewed and updated customer profiles, and meticulously logged accurate and comprehensive call notes into databases such as CRM software, MS Excel, and Gsheet.
-Zendesk
-Gladly
-Knowledge of G Suite, MS Excel, and MS Word
-Basic Knowledge of Canva
-Slack