REAL ESTATE & SOLAR VIRTUAL ASSISTANTPROJECT COORDINATOR

Overview

Looking for full-time work (8 hours/day)

at $11.20/hour ($1,971.20/month)

Bachelors degree

Last Active

April 28th, 2024 (5 days ago)

Member Since

March 6th, 2021

Profile Description

I'm a very straightforward person. Honestly, I am not good at sugarcoating my answers and giving you what I don't have. I can answer based on facts, my experiences, and my skills. I'm kind of an OC person who always wants everything in place and pays close attention to even the smallest details. My weakness is my strength. There were times when I spent so much time on a task until I perfected it that it caused me to extend a deadline. That is why I always prioritize the most impactful tasks for the business. The advantage is that I can be more accurate, which increases the quality of my service. I'm also good at problem-solving. If you give me a certain task that I don't know, I will tell you about my struggles, but before that, I can assure you that I will always find a way to do it. But I also know that sometimes it is better to ask questions than make mistakes that could compromise many things, especially the business. But I also learned that it is normal to make personal and professional mistakes because everyone makes mistakes, and it's okay. What's not okay is if you keep making the same mistakes and are not learning from them, you are not making progress. Mistakes are opportunities in life that will make you better in the future.
As a dedicated virtual assistant, my ultimate goal is to deliver nothing but the best service to my clients. I always strive to exert my utmost effort in completing every task assigned to me with utmost efficiency and organization. I'll make sure to provide my clients with a seamless experience that is tailored to their unique needs. I'll make sure that my clients feel comfortable and secure that they have a reliable and trustworthy assistant who is always there to help them with any task. Whether managing their calendar, responding to emails, or carrying out any other administrative task, I am always ready and willing to go the extra mile to ensure that my clients' lives are much easier. 
I started my career in 2014 as a Cold Caller/Appointment Setter in a Canada-based campaign called CANADA HOME IMPROVEMENTS. Our job was to make outbound calls using an Autodialer(X-Lite) and look for homeowners who might be interested in a free quotation for their windows and doors. If someone says yes, we'll connect them to the scheduling department for the appointment. I worked there for a year and then became a customer service representative in the BPO industry for almost three years.My first account was the Capital One credit card in Sitel, which is based in the US. Our job was to answer inbound calls about billing, payments, interests, fees, and disputes. My second account was with Concentrix, formerly Convergys. I was assigned to an e-commerce account, EBAY North America, and was in the selling department. Our job includes inbound and outbound calls, emails, and chats. We mostly answer inquiries about selling, buying, and claims for damaged and lost items. But our main job is to help sellers on eBay. Technically, we are like Virtual assistants there. We access each seller's account and help them manage their stores, create new and revised listings and marketing promotions, complete a sale, and manage their shipments. We also help sellers understand their fees or billing invoices and help them process payments, but most importantly, help them increase their sales.But due to the pandemic, I was forced to resign. I got paranoid. I thought it was the end of the world. I felt like I needed to choose between life and death so I chose life, and I resigned. That is when I started my journey as a Freelancer and had the opportunity to work from home. I've been to part-time jobs and commission-based campaigns. I have experience doing b2b lead generation, skiptracing, appointment setting, and cold calling to sell medicines and health insurance, as well as in real estate and solar campaigns. But eventually, I started working full-time. I had a client who is A Real Estate Investor in Georgia. I was his Inside Sales Agent. My job was to make outbound calls to prospect and qualify cold leads using Auto Dialer and look for homeowners interested in selling their properties based on the client’s criteria. We also do a lead follow-up, and nurture leads until we turn them into hot leads and appointments are set. That's for 8 months.I also worked as a Virtual Assistant/Project Coordinator with RED Group Solar in North and South Carolina. When I started with them, my job was to call, text, and email warm leads interested in going solar and get a copy of their energy usage so we could send them a solar proposal. But eventually, after 6 months, they promoted me as a Project Coordinator and put me on a team that handles the sold project. My job is to process the Interconnection Application for our clients, including processing payments using my client's checking and credit card accounts. This part of the project needs a lot of requirements. You also need to learn how to read one-line diagrams or solar drawings to complete the forms that must be filled out. There are more than 5 PDF forms and forms through the website that need to be filled out and signed.  In this project, you need to pay attention to every detail because if you miss one document or fill out a form incorrectly with just a single mistake, the application to the Utility Company will get rejected. So that's for 1 year and 9 months.And just recently I worked as a virtual assistant for a year with Braden Mckinnon, a real estate agent at R New York and formerly from Compass. I did a lot of administrative work for him, including email management, managing his schedule and appointments with clients, updating leads tracker and business expenses through Google Sheets, creating and sending daily, weekly, and monthly reports, creating and sending CMA reports(Comparative market analysis) to our existing leads. I also managed thousands of new leads, filtering and compiling them to Excel sheets before uploading them to our dialer, CRM, and lead generation platforms. I also handled the CRM, creating email campaigns, CRM automation, and integrations through Zapier. I also make outbound calls to find new seller leads and to follow up or nurture our existing leads. Lastly, I handled the recruitment and training of new VAs.