Customer Service Representative (Email and Chat Support)

Overview

Looking for full-time work (8 hours/day)

at $2.49/hour ($480.00/month)

Bachelors degree

Last Active

June 25th, 2026 (today)

Member Since

March 4th, 2021

Profile Description

Highly experienced E-Commerce Customer Support Specialist with 3 years of total digital marketplace experience, including 6 months of heavy email ticketing, 1 year of live chat support, and 1 year and 4 months as a Subject Matter Expert (SME) for an online shopping chat campaign. As a former SME, I specialize in resolving complex tier-2 after-sales escalations, processing refunds, managing carrier shipping disputes, and troubleshooting promotional discount failures during high-traffic sales events. Fully proficient in Proprietary CRM & Chat Workstations, Order & Logistics Tracking Tools, Financial & After-Sales Systems, Third-Party Multi-Channel Helpdesks (For Merchant-Side Support) and Experience with AI tools or automation tools. I manage 3–5 concurrent chat windows with high typing accuracy and a warm, de-escalating writing tone designed to protect and boost your store's CSAT scores.

CUSTOMER SERVICE EXPERIENCES:

Chat Support
-After-Sales Resolutions: Resolve complex customer complaints regarding missing packages, damaged items, incorrect orders, and delayed shipments.
-Returns & Refunds: Process instant refunds and issue store credits according to company policy.
-Promotional Campaign Support: Troubleshoot issues with invalid discount codes, coupon glitches, flash sale pricing, and promotional failures.
-Multi-Chat Management: Manage 3–5 concurrent live chat windows simultaneously without sacrificing accuracy or response time.
-Carrier Coordination: Interact with logistics partners to track, trace, and expedite delayed deliveries for anxious customers.

<8efe80624d780eba0c6493ec45140364>;Email Support
-Inquiry Management: Respond to high-volume email queues regarding product dimensions, variants, stock availability, and general platform inquiries.
-Inquiry Management: Respond to high-volume email queues regarding product dimensions, variants, stock availability, and general platform inquiries.
-Refunds: Process cancellations, verify payment statuses, and issue refunds or store credits according to strict marketplace policies.

COMPANIES I WORKED WITH:
    • D & J Virtual Assistant Services ( Kauswagan, Cagayan de Oro)

• Concentrix