Airbnb Virtual Assistant, Claims, and Social Media

Overview

Looking for full-time work (10 hours/day)

at $5.79/hour ($1,400.00/month)

Bachelors degree

Last Active

July 9th, 2026 (today)

Member Since

March 3rd, 2021

Profile Description

Hi, I’m Joy — a results-driven Airbnb Virtual Assistant with 3 years of hands-on experience supporting Superhosts and property managers across Airbnb, ---------- , and VRBO. I help short-term rental businesses run smoother operations, protect revenue, and deliver guest experiences that lead to stronger reviews and repeat stays.

I manage the full guest journey from inquiry to checkout, ensuring prompt, professional communication and solid operational follow-through. I also have graphic design experience using Canva, which I use to create clean, on-brand materials that improve guest experience and strengthen listing presentation and marketing.

Core Services
Guest and Host Communication

Manage inquiries, confirmations, check-in instructions, and follow-ups

Provide calm issue-resolution messaging that protects ratings and guest satisfaction

Maintain consistent tone and templates across platforms

Reservations, Refunds, and Claims Management

Handle booking modifications, cancellations, and refund requests

Support damage claims by organizing documentation, timelines, and evidence

Maintain clear internal notes and trackers for visibility and accountability

Review and Reputation Handling

Write professional responses to guest reviews

Support review disputes for unfair or retaliatory feedback when eligible

Maintain brand voice and five-star standards

Property Management Support

Calendar management and coordination across channels

Turnover coordination with cleaners and vendors, including follow-ups

Maintenance triage, task tracking, and operational documentation

Listing Optimization

Improve listing descriptions for clarity, conversion, and guest expectations

Create or refine message templates and house rules to reduce friction

Support simple listing presentation improvements and consistency

Graphic Design and Social Media Support

Create guest-facing materials in Canva: welcome cards, house rules, WiFi guides, check-in infographics, QR code sheets, signage

Create social media graphics for Instagram/Facebook: property highlights, announcements, promotions, and branded content

Assist with simple content planning and scheduling support based on your goals

Tools
Airbnb Host Tools, Hostaway, Guesty, Lodgify, VRBO, ---------- Extranet, Google Workspace, Trello, Slack, Canva, Zoom

Why Work With Me
With a background as an Airbnb Support Ambassador and Retention Specialist, I understand guest psychology, host performance metrics, and policy-based decision-making. I balance hospitality with strategy so every interaction supports better reviews, fewer escalations, and more efficient operations.

If you’re looking for a dependable, detail-oriented, and proactive Airbnb VA who can support both operations and brand presentation, I’d be happy to help. Send me a message with your number of listings and your main operational challenges, and I’ll recommend a simple workflow to improve your day-to-day.