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Data & Quality Analyst | Web Designer | Webflow Developer

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EXPECTED SALARY
Php 50,000.00/month
( $905 USD )
EDUCATIONAL ATTAINMENT
Bachelors degree
AVAILABILITY
40 hrs/wk
( $5.23 USD/hr )
EXPERIENCE OVERVIEW
Extensive Experience in Data Analysis and Analytics, Web Design / Webflow Development, Customer Service and Transport & Logistics
BASIC INFORMATION
Age:
29
Gender:
Male
Location:
PASAY, METRO MANILA
Tests Taken:

DISC
Dominance:22%
Influence:36%
Steadiness:17%
Compliance:26%

Last Active:
November 25th, 2022 (6 days ago)
Member Since:
March 3rd, 2021
SKILL SUMMARY

Results-oriented Data Analyst, Web Designer, Webflow Developer who excels at uncovering customer needs, finding creative solutions, and handling objections. I create websites for modern businesses that are both beautiful and powerful. Today, every business needs a website that builds trust with customers and helps them do business well. I make sure that's how good your website is. Websites are built using Webflow, a responsive, sophisticated, and fully customizable platform. The content editor in Webflow makes it a snap for you and your team to make quick and simple changes to the content of your website.

Skills:

• Data Analysis and Analytics
- Conduct data mining, data modeling, statistical analysis, business intelligence gathering, trending and benchmarking. Data analytics supports decisions for high-priority, enterprise initiatives involving IT/product development, customer service improvement, organizational realignment and process reengineering.

• Web Design and Webflow Development
- Creates and maintains websites for clients that are useful, appealing, and responsive. Well-versed in modern technology and optimal design techniques. Extensive knowledge of the Figma and Webflow development environments.

• Customer Service
- Responding to customers’ queries via phone, chat, or email quickly so that they’re not left hanging, as well as directing important calls to you
- Creating, proofreading, and editing email responses and various email templates (e.g. thank-you emails, welcome emails to your new subscribers, customer feedback and other survey forms, etc.)
- Engaging with customers and prospects on social media platforms, monitoring and replying to their comments and messages
- Receiving, reading, filtering out and filing i.e. managing customers’ emails for you so that you don’t have to bother checking your inbox more than once a day and responding to every single email, just the ones that really require your attention

Email Management
- Task Creation Services - identifying emails in your inbox that need action from your side or your team
- Email Review Services - reviewing your daily emails and prioritize the ones that need your attention first and filter out the not-so-important ones that you can deal with later
- Template Creation Services - helping you create templates of emails to be sent in such instances as many emails require a standard response
- Email Sorting Rules Creation Services - helping you create effective and efficient email sorting rules that transform the look and feel of your inbox, making everything more organized and easier to deal with
- Cleaning and Organizing Inboxes - will work with you to remove junk/spam emails and organize your inbox into a highly-ordered one
- Responding to Non-essential Emails on Your Behalf - can respond to non-essential emails and send them to the pertinent people on your behalf without you having to worry about anything
- Following Up - fully capable of following up on your communications with current customers and potential clients, thus saving you a lot of time that can instead be put to greater use

• Data Entry Tasks
- Preparing, compiling, and sorting out data for entry
- Checking data for accuracy
- Updating data and deleting unnecessary files
- Checking completed work for accuracy
- Maintaining records of activities and tasks
- Presenting data in required formats

• Database Administration/Management (CRM)
- Design and maintain databases
- Process new data - creating formulas to achieve the desired results based on manipulation of the data that has been entered
- Provide data entry - needs to be accurate so that decisions based on that data is accurate
- Perform data validation - ensures that the supplied and entered data is correct and relevant
- Create graphs and other visuals - selective use of graphs and other visuals

• Logistics Management
- Communicating with sales representatives, vendors, shipping companies, and retailers
- Conducting portfolio reviews to ensure stock levels meet current sales trends
- Ordering retail product inventory & merchandise
- Following up on sales, inventory discrepancies, and product movement

• Managing Finances
- maintain budgets, make purchases, and keep track of your expenses to make your finances as transparent as possible

• Online/Web Research
- Research online for data as per project requirement
- Collate and compile data into presentable format/databases
- Regularly update the database
- Research for market trends and update the team consistently
- Generate leads and networking opportunities online for the sales team to target

• Process Improvement
- Develop process analysis and re-engineering to improve efficiency, lower costs and improve product quality
- Assist in the development of new process capabilities.
- Identify and manage resources to deliver effective solutions.

• Quality Assurance
- determining, negotiating, and agreeing on in-house quality procedures, standards, and specifications
- assessing customer requirements and ensuring that these are met
- investigating and setting standards for quality
- recording, analyzing, and distributing statistical information

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Research
  • Web page Design
  • Customer Support
  • Email Support

Office & Admin (Virtual Assistant)
EXPERIENCE

Web Designer and Webflow Developer (05/2022 - Present) | Freelancer
Creates and maintains websites for clients that are useful, appealing, and responsive. Well-versed in modern technology and optimal design techniques. Extensive knowledge of the Figma and Webflow development environments.Creates and maintains websites for clients that are useful, appealing, and responsive. Well-versed in modern technology and optimal design techniques. Extensive knowledge of the Figma and Webflow development environments.

Skills: Figma · Web Design · Web Development · Webflow

Technology Consultant (11/2021 - Present)  | DXC Technology
Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new web application updates.

Communicates with users via meeting, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.

Coordinates with back-end and front-end developers in resolving users' concerns, and maintaining and updating web applications.

Maintains logs of support services provided in the ticketing system or other appropriate databases.

Applies knowledge of web applications to assist users in resolving problems.

Skills: HTML · JavaScript · Cascading Style Sheets (CSS) · Jira · ServiceNow · MySQL · Java · Spring Framework

2PL Management Specialist (12/2020 - 11/2021) | DSV - Global Transport and Logistics 
Pro-actively looking for continuous improvement within the department to ultimately provide the customer with an efficient and professional service.

Supports the operational processes within DSV Air&Sea division's ocean freight worldwide.

Directs and oversees the storage and logistical operations of the 2PL warehouse.

In charge of the area of training and development, specific to helping improve the new hire or tenured associate's knowledge of the business unit processes and other related tasks.

Operations Team Lead (12/2019 - 11/2020) |CS-PAC Global BPO Inc.
A Subject Matter Expert on larger processes and activities within the operations, ensuring in line with Standard Operating Procedure (SOP) that best practice is shared with other clusters within the company. 

Identified process improvement opportunities within one’s area of responsibility; developed and implemented effective solutions. 

Liaised with counterparts to ensure the team is proactive in providing a quality and exceptional operational performance via Key Performance Indicators (KPI) 

Responsible for people management - functional know-how, resource planning, career development. 


Level 2 Data Entry Associate (09/2018 - 12/2019)|CS-PAC Global BPO Inc.
Conducts daily audits to ensure the shipping & logistics data logs are entered and processed in a timely and accurate manner. 

Communicates and coordinates proactively with the client’s team through emails or calls on all matters associated with handling processes involving shipping & logistics data. 

Expanded to higher levels of operations such as production reports generation, business unit process improvement, quality improvement initiatives, and serves as a point of contact on behalf of the team leader. 

In charge of the area of training and development, specific to helping improve the new hire or tenured associate's knowledge of the business unit processes and other related tasks. 


Level 1 Data Entry Associate (09/2017 - 09/2018) |CS-PAC Global BPO Inc.
Maintains the integrity of Infor Nexus/ediSON/LIMA database through a proper, accurate, and timely entry/validation of shipping & logistics data received from the client’s office and other sites/locations (end to end process: from booking shipments to sending pre-alert tasks). 

Proactively looking for continuous improvement with the department to ultimately provide the customer with an efficient and professional service. 

Built an online tracker that monitors and checks the accuracy and timely submission of tasks.

SKILL RATING
  • Data Entry
  • Excel
  • Human Resource Management
  • Personal Assistant
  • Project Coordinator
  • Quality Assurance
  • Research

Sales and Marketing
SKILL RATING
  • SEO
  • Social Media Marketing

Web Development
SKILL RATING
  • Javascript
  • Mysql

Webmaster
SKILL RATING
  • Content Management
  • Css
  • Ecommerce / Shopping Carts
  • Google analytics
  • Html
  • Wordpress

Graphics & Multimedia
EXPERIENCE

Creates and maintains websites for clients that are useful, appealing, and responsive. Well-versed in modern technology and optimal design techniques. Extensive knowledge of the Figma and Webflow development environments.

SKILL RATING
  • Illustrator
  • Logo Design
  • Photoshop
  • User Interface Design
  • Web page Design

Software Development / Programming
SKILL RATING
  • Python

Customer Service & Admin Support
EXPERIENCE

Web Designer and Webflow Developer (05/2022 - Present) | Freelancer
Creates and maintains websites for clients that are useful, appealing, and responsive. Well-versed in modern technology and optimal design techniques. Extensive knowledge of the Figma and Webflow development environments.Creates and maintains websites for clients that are useful, appealing, and responsive. Well-versed in modern technology and optimal design techniques. Extensive knowledge of the Figma and Webflow development environments.

Skills: Figma · Web Design · Web Development · Webflow

Technology Consultant (11/2021 - Present)  | DXC Technology
Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new web application updates.

Communicates with users via meeting, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.

Coordinates with back-end and front-end developers in resolving users' concerns, and maintaining and updating web applications.

Maintains logs of support services provided in the ticketing system or other appropriate databases.

Applies knowledge of web applications to assist users in resolving problems.

Skills: HTML · JavaScript · Cascading Style Sheets (CSS) · Jira · ServiceNow · MySQL · Java · Spring Framework

2PL Management Specialist (12/2020 - 11/2021) | DSV - Global Transport and Logistics 
Pro-actively looking for continuous improvement within the department to ultimately provide the customer with an efficient and professional service.

Supports the operational processes within DSV Air&Sea division's ocean freight worldwide.

Directs and oversees the storage and logistical operations of the 2PL warehouse.

In charge of the area of training and development, specific to helping improve the new hire or tenured associate's knowledge of the business unit processes and other related tasks.

Operations Team Lead (12/2019 - 11/2020) |CS-PAC Global BPO Inc.
A Subject Matter Expert on larger processes and activities within the operations, ensuring in line with Standard Operating Procedure (SOP) that best practice is shared with other clusters within the company. 

Identified process improvement opportunities within one’s area of responsibility; developed and implemented effective solutions. 

Liaised with counterparts to ensure the team is proactive in providing a quality and exceptional operational performance via Key Performance Indicators (KPI) 

Responsible for people management - functional know-how, resource planning, career development. 


Level 2 Data Entry Associate (09/2018 - 12/2019)|CS-PAC Global BPO Inc.
Conducts daily audits to ensure the shipping & logistics data logs are entered and processed in a timely and accurate manner. 

Communicates and coordinates proactively with the client’s team through emails or calls on all matters associated with handling processes involving shipping & logistics data. 

Expanded to higher levels of operations such as production reports generation, business unit process improvement, quality improvement initiatives, and serves as a point of contact on behalf of the team leader. 

In charge of the area of training and development, specific to helping improve the new hire or tenured associate's knowledge of the business unit processes and other related tasks. 


Level 1 Data Entry Associate (09/2017 - 09/2018) |CS-PAC Global BPO Inc.
Maintains the integrity of Infor Nexus/ediSON/LIMA database through a proper, accurate, and timely entry/validation of shipping & logistics data received from the client’s office and other sites/locations (end to end process: from booking shipments to sending pre-alert tasks). 

Proactively looking for continuous improvement with the department to ultimately provide the customer with an efficient and professional service. 

Built an online tracker that monitors and checks the accuracy and timely submission of tasks.

SKILL RATING
  • Customer Support
  • Email Support
  • Phone Support
  • Tech Support

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