Sr. Quality Analyst / Data & Reports Analyst / VA

Overview

Looking for part-time work (4 hours/day)

at $4.20/hour ($369.60/month)

Associate degree in Electronics  with Minor in Electrical Engineering

Last Active

April 24th, 2024 (12 days ago)

Member Since

March 1st, 2021

Profile Description

Worked 6 years in the Outsource industry with 5 years experience as an analyst.

During these years I worked with these clients and the role:
eBay - Resolutions Team representative, Policy and Listing Removal Team and Performance Analyst.
TalkTalk - Sr. Quality Analyst and Reports Analyst.
Tracfone & Straight Talk Wireless - Technical Support Representative.
T-Mobile/Sprint - Technical Support Representative.
Verizon Wireless - Supervisor for Customer Care & Quality
HiFi Sound Connection - Data Analytics Account Manager / Data Analyst
The Walt Disney Company - Training and Quality Specialist (Cast Member, Service Desk)

Here were some of my tasks while working as an analyst:
-Ensure that the Team and Teammates performance are above standard.
-Evaluate performance, Call-out critical defects and other workflow violation.
-Do Coaching feedback to the teammate regarding performance and give an advice to improve contact handling.
-Do deep-dive validations to identify key performance behaviors impacting the team performance. Submit Teammate performance observations and possible ways to improve performance to partner Team Leader or Team Coach.
-Generate and Provide Business-related data from site-wide or line-of-business collated performance data.
-Provide answers data-related client request or inquiry using site-wide data, team-specific data or deed-dive validations.
-Do validations for required data or client-specific requests.
-Interpret generated data into text and/or chart then provide insights for improvements.
-Take lead on projects designed to improve efficiency of teammates and improve scores, projects to to identify issues to help business improve overall.
-Create Dashboards where I edit, Improve and report to our client.
-Create, maintain and store data entry outputs/projects.

Additional Skills:
-Proficient in MS Office tools (Outlook, Word, Power Point etc.)
-Advance Skills in Microsoft Excel (Data entry, Formulas, vBA etc.)
-Keen on Details and excels in Data related tasks.
-Team Player and easy to communicate with.
-Can communicate well using English Language (verbal or written).
-Can work with minimal supervision and can be trained.
-70 WPM Typing speed at 95?curacy.