B2B Account Manager & Sales Executive | Salesforce & CRM Specialist | Operations

Overview

Looking for part-time work (4 hours/day)

at $7.95/hour ($768.00/month)

Associates degree

Last Active

July 5th, 2026 (4 days ago)

Member Since

February 28th, 2021

Profile Description

Dynamic, results-driven Sales and Business Development professional with over 7 years of combined experience in high-yield corporate B2B sales, enterprise account management, and high-tier customer operations. Currently driving B2B revenue and segment optimization at AirAsia Philippines, where I specialize in managing complex corporate logistics, negotiating high-value contracts, and pioneering operational workflows for corporate accounts.
With a strong analytical foundation stemming from a Bachelor of Science in Mechanical Engineering, I seamlessly bridge the gap between technical data and business strategy. I am highly proficient in advanced CRM tools like Salesforce, data analytics platforms like Quantu ---------- tric, and maintaining peak performance metrics (CSAT/FCR/SLA) under tight timelines. Whether you need a high-performing Sales Executive, an organized Project/Account Manager, or a Technical Support Specialist, I bring enterprise-level discipline to remote teams.

Sales & Marketing: B2B Sales, Lead Generation, Account Management, Cold Calling, Telemarketing, Sales Pipeline Management.

Admin / Customer Support: Salesforce CRM, Project Management, Executive Scheduling, Data Entry, Customer Support (Tier 2), Tech Support.

Graphics & Multimedia: Event Management.

Software/Tools: Salesforce, Quantu ---------- tric, Microsoft Office, Google Workspace.

Corporate Account Management: Proven track record of onboarding, accrediting, and structuring commercial terms for high-volume corporate and agency accounts.
Contract Negotiation: Expert in executing high-yield corporate agreements, closing enterprise-level deals, and setting up tailored commercial workflows.
Revenue Optimization: Skilled in analyzing performance metrics (conversion rates, margins) to scale products, boost upselling opportunities, and meet strict quarterly targets.

CRM Proficiency: Advanced expertise using Salesforce CRM to track system trends, log technical abnormalities, and manage large-scale client portfolios.
Technical Troubleshooting: Experienced Tier 2 Tech Specialist adept at handling complex technical escalations with a strict focus on First Contact Resolution (FCR).
Data Analytics: Capable of data-driven forecasting and digital analytics using Quantu ---------- tric

Cross-Functional Leadership: Led agile, cross-functional teams (Sales, Marketing, Operations, Finance) for corporate event activations and product scaling.
Operational Workflows: Experienced in establishing foundations, operating processes, and complex group-booking schedules from scratch.

Sales Executive / Pioneer PIC / Product Owner | AirAsia Airlines – Philippines (May 2024 – Present)
Customer Happiness Groupdesk Executive | AirAsia Airlines – Philippines (July 2022 – May 2024)
Customer Representative Tier 2 / Tech Specialist | Datamatics & Concentrix (Nov 2018 – July 2022)
Administrative Assistant | Sun Life Financial & RiseUp Construction (Aug 2019 – Mar 2020)