Over the past several years, I’ve developed a diverse set of skills through a wide range of professional experiences in both office-based and remote roles. My background spans customer support, administrative work, social media management, and specialized real estate virtual assistance.
Key Skills & Expertise
1. Customer Support & Communication
Skilled in providing customer service via phone,
Experience in handling inquiries, resolving issues, and supporting client satisfaction initiatives
2. Social Media Management
5 years of experience managing social media for a law firm based in Austin, TX, including content creation, scheduling, engagement, and basic graphic design
Managed platforms including
3. Administrative Support
Strong skills in
Experience with
4. Real Estate Virtual Assistance
Proficient with industry tools such as RMLS, Matrix ABoR, Salesforce, Contactually, ZipForms, Zillow, Craigslist, FlexMLS, Skyslope, DocuSign, and CINC
Supported real estate professionals with leasing, transaction coordination, lead generation, and admin tasks
5. Research & Data Management
Conducted online research and lead generation, including sourcing contact and social media details for professionals
Accurate and efficient data entry, with strong attention to detail
6. Systems & Process Development
Skilled in creating comprehensive Standard Operating Procedures (SOPs) from the ground up
Managed virtual teams using TeamViewer and Zoom for collaborative workflows
7. Technical & Creative Tools
Proficient in Google Workspace (Docs, Sheets, Forms), Microsoft Office Suite, and Canva for design
Currently expanding skills in video editing with Filmora and CapCut, and providing support for live streaming using OBS Studio
8. Craigslist Ad Creation & Posting
Experience managing and posting ads using platforms like Nestio, Smartlocating, and the Avocado Chrome extension
Led a team focused on generating high-volume real estate ads for leasing companies
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Professional Experience
Call Center Agent – Marketing for Adult Education (1 year, 4 months – office/field)
Customer Service Representative & Admin Support – Technical support company US based Tech Support (1 year – remote)
Executive Virtual Assistant & General VA Manager – Real estate and online business support for Austin, TX based client (1 year – remote)
Researcher – Social media and contact info for mortgage brokers in Texas (3 months – remote)
Social Media Manager – Law firm based in Austin, TX (5 years – remote)
Admin Assistant – Real estate company based in OR with expansions in WA, NV, and FL (current, part-time – remote)
Craigslist Ads Manager & Team Lead – Real estate leasing company based in Austin, TX (remote)
Transaction Coordinator Assistant & Admin Support – Real estate firm with operations in OR, NV, WA, and FL (current – remote)
I believe in continuous growth and adaptability. My approach to work is rooted in a commitment to learning, improving, and delivering value with each opportunity.
Experience: 5 - 10 years
Experience: 10+ years
Experience: 10+ years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 10+ years
Experience: 10+ years
Experience: 6 months - 1 year
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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