Customer Service|Supply Chain|Logistics|Quality Assurance

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

High school diploma

Last Active

April 17th, 2024 (12 days ago)

Member Since

February 26th, 2021

Profile Description

Elevate your projects with my versatile expertise! As a seasoned freelancer specializing in customer service, technical support, logistics, and quality assurance, I bring a track record of excellence, blending efficiency and creativity to drive impactful results for your business.

• Customer Service: As a customer service professional, I excel at managing high-volume interactions across multiple channels, including chats, emails, and inbound and outbound phone calls. Proficient in Shopify, Zendesk, Gorgias, Gmail, Microsoft 365, VoIP phone systems, and other CRMs.

• Technical Support: With expertise in technical support, I handle high-volume tickets, emails, and inbound and outbound phone calls. Proficient in Gmail, Microsoft 365, Salesforce, and Cisco, I specialize in B2B VoIP services, providing tier 1 technical support. My skills extend to troubleshooting internet routers and PBX systems.

• Logistics: As a supply chain coordinator, I specialize in inventory management, order fulfillment, and demand planning. My expertise encompasses QuickBase, Microsoft 365, and logistics tools for efficient cross-functional collaboration. I optimize supply chains, manage drop-shipment and freight, purchase orders, and implement process improvements.

• Quality Assurance: I bring a dynamic touch to quality assurance, specializing in performance metrics, quality monitoring, and call evaluation. My proficiency in enhancing processes and conducting root cause analysis is supported by adept data analysis utilizing Microsoft 365 and Google Suite. Let's exceed Service Level Agreements (SLAs) together, ensuring top-notch problem resolution and driving customer satisfaction. Regular departmental meetings fuel our journey of continuous improvement.