I am a customer service representative for an (outsourced) account that is based in the United States of America. I have handled Telecom account like Charter Communications , Sprint, Red Pocket Mobile and an online FSA store.
I have extensive training and experience in customer service doing chat /email support and general customer service task (inbound and outbound calls), handling billing issues, retention calls, sales, technical support, billing support, escalation desk, helpdesk, appointment setting and online research
Experience: 5 - 10 years
I coordinate with suppliers and customers. I check status of order and process return requests.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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