General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 18th, 2024 (69 days ago)

Member Since

February 18th, 2021

Profile Description

As a technical support and customer service professional with 5 years of experience, I have developed expertise in providing excellent customer service and resolving technical issues for clients. My work profile includes the following:
- Providing technical assistance to customers via phone, email, and chat
- Troubleshooting software and hardware issues and resolving them in a timely manner
- Documenting and tracking customer issues and resolutions in a CRM system
- Collaborating with other departments and colleagues to resolve complex technical issues
- Maintaining a high level of customer satisfaction by ensuring prompt and effective resolution of all issues
- Continuously staying updated on new technologies and products to provide better support
- Participating in training sessions and mentoring new teaUpgrade to see actual infombers
- Contributing to the development of knowledge articles and support documentation to improve the efficiency of technical support services
- Ensuring compliance with company policies, procedures, and quality standards.
Overall, my work profile reflects my dedication to providing exceptional technical support and customer service to clients while continuously expanding my skills and knowledge.