Ecommerce Specialist

Overview

Looking for full-time work (8 hours/day)

at $9.09/hour ($1,600.02/month)

Bachelor of Science in Information Technology

Last Active

April 2nd, 2024 (16 days ago)

Member Since

June 21st, 2014

Profile Description

With the experiences I acquired over the years in working with some of the prominent companies in the US, I can confidently say that hiring me would be the best decision a company can have.  Kindly see its summary below: 

**CustUpgrade to see actual info Service Supervisor - E commerce Store 
- Responsible in monitoring team's productivity in terms of resolved tickets via Live Agent
-Responsible Training and Coaching teaUpgrade to see actual infombers 
-Handles Disputes and Order Fulfillment 


**Remote IT Technician for an MSP in Las Vegas 
- Logs issues via a ticketing system
- Workstation operating system issues which involve networking and server access 
- Workstation hardware diagnostics, troubleshooting, and replacement of field-serviceable parts.
- Printer issues that involve networking and server access
- Standard business application issues (Office, etc.) that involve networking and server access-Windows servers and Firewall maintenance 


**After Sales Operations - Supervisor 
- Receiving and resolving complaints regarding damaged catering equipment 
- Dealing with equipment returns 
- Coordinating with couriers to make sure orders are being delivered in time 
- Doing outbound calls to discuss important delivery reminders/ courtesy calls 
- Updating custUpgrade to see actual infos with the delivery through email and SMS 
- Receiving escalated calls 

**Product Specific Trainer 
- Creating training modules for a specific topic with the use of Microsoft Powerpoint 
- Classroom training 
- Resolving Escalated Calls 

**CustUpgrade to see actual info Service
- Receives Inbound calls for T-Mobile and Sprint to resolve the following:
  Billing 
  Technical Issue with their phone 
  Upgrades 
  General Inquiry 

**Chat Support 
- Supported Verizon Wireless through chat by resolving the following: 
  Billing Concerns 
  Upgrades and account changes 
  Technical Issue 
  General Inquiry 

**Technical Support 
- Receives Inbound Calls for Telstra, Foxtel AT&T U-verse for the following     concerns:
  
  Service Activation for new custUpgrade to see actual infos 
  Internet Connectivity Issue ( Slow, drop or no sync )
  Email Configuration ( Email Client or Webmail ) 
  Modem/Router Replacement 
  Arranging Tech Visits
  Resolves TV and Receiver issues 
  General Technical Knowledge 

**Has basic knowledge with the following: 
- Autocad
- Adobe Photoshop 
- Audio and Video Editing
- Article Writing   

I am fast learner, adaptable to a fast-changing environment and trustworthy as I value integrity.