Customer/Technical Support

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

July 19th, 2023 (282 days ago)

Member Since

February 17th, 2021

Profile Description

Work Experience:

Advanced Technical Support Representative, GoDaddy.

Provided comprehensive technical support to customers via chat and ticketing systems. Resolved domain-related issues, DNS configurations, website builder challenges, and email/MS365 Upgrade to see actual infomonstrated expertise in troubleshooting complex technical problems, ensuring timely resolutions.Maintained excellent customer satisfaction rates through clear communication and effective problem-solving.

Cable/TV Customer Support, Time Warner/Spectrum
Assisted customers with cable/TV-related inquiries and technical issues.
Reviewed customer accounts, bills, and subscription plans, ensuring accuracy and resolving billing discrepancies. Scheduled and coordinated service requests, delivering prompt and efficient solutions. Acted as a reliable point of contact for customers, providing clear instructions and troubleshooting steps.

Technical Support Representative, Swann Security

Provided technical support to customers via phone and chat, specializing in CCTV systems. Assisted customers with CCTV setup, configuration, and remote access troubleshooting. Addressed inquiries related to hardware and software compatibility, network connectivity, and video Upgrade to see actual infolivered exceptional customer service by understanding customers' unique needs and providing tailored solutions.