In regards in Technical support representatives, can help customers resolve technical problems associated with a product or service. Providing response and solutions to issues experienced by users of technological products or services.
Handled Voice, Chat and SMS.
Sales Associate: Responsibilities include handling incoming and outgoing calls to support customers in purchasing internet, home phone, and TV services. Managing requests for service relocations, promoting mobile SIM cards, and facilitating changes to service plans, including upgrades and downgrades.
•Troubleshooting & problem-solving•Time management and prioritization•Adaptability & Flexibility •Cold calling•Appointment setting
Experience: Less than 6 months
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