IT Helpdesk Professional

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

May 21st, 2024 (9 days ago)

Member Since

February 14th, 2021

Profile Description

I am writing to express my strong interest in the IT Help Desk position at Bosch Service Solutions Philippines. With my solid background in customer service and experience as a Customer Service Senior Associate at WNS Global Services for almost 5 years, combined with my technical expertise and skills, I believe I am well-suited to contribute to your team and provide exceptional support to end-users.
In my previous role as a Customer Service Senior Associate at WNS Global Services, I honed my communication and problem-solving skills while handling the process of booking flights, hotel reservations, and car rentals on behalf of customers. I assisted customers with inquiries, provided information about available options, and efficiently resolved any issues or concerns related to their travel arrangements. Through conducting thorough research on flight routes, hotels, and car rental options, I consistently provided tailored recommendations based on customers' specific needs, preferences, and budget. Additionally, I successfully managed payment transactions for various bookings, ensuring accuracy and security. Utilizing Salesforce as a ticketing system, I effectively created and monitored customer tickets, ensuring smooth operations and streamlined communication.
Furthermore, my experience aligns well with the responsibilities of an IT Help Desk position. I have a proven track record of providing technical assistance and support to end-users by promptly answering inquiries, resolving issues, and troubleshooting hardware and software problems. I am adept at diagnosing and resolving technical issues, including computer hardware, software applications, network connectivity, printers, and other IT-related equipment. Proficient in troubleshooting Upgrade to see actual info applications such as Skype for Business, MS Teams, and MS Outlook, I have a solid understanding of their functionalities and can effectively assist users in resolving related problems. Additionally, I am familiar with remote desktop tools like Bomgar software, SAP Logon, and Citrix, enabling me to handle Active Directory remote desktop tasks efficiently. With my experience in using SMT for ticketing creation and monitoring, I am well-equipped to manage and track support tickets effectively.
Throughout my career, I have demonstrated a strong dedication to providing exceptional customer service and technical support. I am known for my ability to communicate complex technical concepts in a clear and understandable manner, ensuring that end-users feel supported and empowered. I am highly motivated, adaptable, and thrive in fast-paced environments.
I am excited about the opportunity to join your company and contribute to the success of your IT Help Desk team. I am confident that my skills, experience, and passion for customer service and IT support make me an excellent fit for this role. I'm currently having a training for a certification for SMM, WordPress. Thank you for considering my application.
I look forward to the opportunity to discuss my qualifications further. Please find my resume attached. Thank you for your time and consideration.