Jonathan

Customer Service Rep | Appointment Setter | Social Media Manager

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Overview

Looking for full-time work (8 hours/day)

at $3.80/hour ($736.00/month)

BS in Electronics Technology

Last Active

June 30th, 2026 (14 days ago)

Member Since

February 12th, 2021

Profile Description

Results-driven and customer-focused professional with 5+ years of experience in appointment setting, customer service, and sales support. Proven track record of exceeding performance targets, improving customer satisfaction, and driving sales growth. Skilled in CRM tools, cold calling, and resolving customer inquiries with a 90% first-contact resolution rate. Adept at multitasking, problem-solving, and maintaining high levels of productivity in fast-paced environments.

Top Skills

Marketing » Telemarketing » Outbound Sales

Experience: 6 months - 1 year

• Conducted 500+ outbound calls daily to introduce clients to products and services, consistently exceeding performance targets. • Achieved a 90% appointment confirmation rate through effective follow-ups and relationship-building strategies. • Set an average of 15+ qualified appointments per week, contributing to a 20% increase in the team’s sales pipeline. • Utilized CRM tools to track leads, manage follow-ups, and maintain accurate records.

Marketing » Social Media Management

Experience: 2 - 5 years

• Increased Facebook page visibility by 60% through targeted ad campaigns and engaging content creation. • Managed customer inquiries and feedback through the Facebook business page, ensuring prompt and accurate responses. • Developed and implemented social media strategies to drive brand awareness and customer engagement.

Customer Support » Customer Service

Experience: 1 - 2 years

• Resolved 90% of customer inquiries on the first contact via phone, email, and chat, improving overall customer satisfaction scores. • Handled 50+ calls daily, addressing inquiries, resolving complaints, and ensuring seamless customer experiences. • Escalated complex issues to appropriate departments, ensuring timely resolution and customer retention. • Maintained a high level of professionalism and empathy while managing challenging customer interactions.