Administrative Assistant/Customer Support

As a Customer Support Representative, I managed the email support system, efficiently addressing customer inquiries, particularly during a surge in complaints after a software update. By implementing a triage system and creating standardized responses, I improved response times and consistency. Tailoring responses to individual needs, I enhanced customer satisfaction and identified recurring issues for product improvements.

I provided phone support, successfully resolving complex technical issues for customers. One memorable instance involved diagnosing a unique problem and guiding the customer through troubleshooting steps, resulting in a swift resolution and positive feedback. This experience honed my ability to think quickly, communicate effectively, and deliver exceptional service over the phone.

As an Administrative Assistant at [Previous Company], I optimized administrative processes by leveraging advanced Microsoft Excel skills. I automated expense tracking using functions like VLOOKUP and pivot tables, providing real-time insights for informed decision-making. Additionally, I utilized Excel for data analysis, enhancing efficiency and accuracy in projects such as inventory management and sales forecasting.

I provided phone support, successfully resolving complex technical issues for customers. One memorable instance involved diagnosing a unique problem and guiding the customer through troubleshooting steps, resulting in a swift resolution and positive feedback. This experience honed my ability to think quickly, communicate effectively, and deliver exceptional service over the phone.