IT / Tech Support

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

April 24th, 2024 (3 days ago)

Member Since

February 10th, 2021

Profile Description

IT Support| Remote Troubleshooting | CSR | TSR | Data/Email Management
I am an accomplished IT Support Supervisor, who possesses a proven track record in effectively resolving intricate technical challenges while delivering outstanding customer service.
I demonstrated exceptional leadership by successfully managing a team of IT support specialists, overseeing support ticket prioritization and monitoring, as well as establishing and upholding comprehensive IT support documentation.
With a combination of technical expertise and strong customer service aptitude, I also excel in conveying complex technical information to non-technical individuals and delivering practical solutions to various technical issues.

Skills

Hardware/Software Troubleshooting 
KPI / Data Management
Remote Support
Customer Service / Tech Support
Basic Programming (HTML, CSS, WordPress, SQL, Phyton)
Data Entry
Basic Graphic Design
CRM Automation and Integration
Ticket Support Admin
VOIP Implementation and Management
Google Workspace Apps
Microsoft Office Apps
Trello | Zoho| Zendesk | Fresh Desk|Shopify |Webgility |Slack |Mattermost
CRM Tools (Upgrade to see actual info, Sierra, CHIME, FollowupBoss, Fresh Desk, KV Core, Brivity, Wise Agent)
WordPress
Remote Tools (RemotePC, AnyDesk, ConnectWise)