Current Employment Status:
Hired Full Time on Jul 14, 2016
Cynthia
E-commerce Amazon / Walmart Customer Service
Verified
With Timeproof
Overview
Looking for part-time work (2 hours/day)
at $8.25/hour ($400.00/month)
Bachelors degree
Last Active
May 8th, 2026 (27 days ago)
Member Since
June 14th, 2014
Profile Description
Customer Communication:
Respond to customer
Process refunds for customers, handle returns by requesting return labels, authorizing returns, and issuing refunds, and create refund disputes on Walmart and SAFE-T claims on Amazon. Coordinate with our incharge person that handles return to our return address.Order & Listing Issues:
Coordinate with other departments to resolve order concerns and listing issues reported by customers, and call suppliers and freight carriers to handle delivery and order-related issues.Tools & Reporting:
Maintain automations and ticket groups inside Freshdesk, and download and organize returns and other reports as needed.Claims and Feedback:
Respond to A-to-z claims and chargeback claims. Respond to negative feedback and handle feedback campaign thru FeedbackFive. Performance Monitoring:
Monitor customer service performance metrics, including customer feedback, Order Defect Rate (ODR), and
Top Skills
Customer Support » Ecommerce » Amazon
Experience: 10+ years
Customer Communication: Respond to customer emails, send outbound emails regarding order issues and delivery appointments, and follow up on tickets to ensure they are resolved on time. Returns & Refunds: Process refunds for customers, handle returns by requesting return labels, authorizing returns, and issuing refunds, and create refund disputes on Walmart and SAFE-T claims on Amazon. Coordinate with our incharge person that handles return to our return address. Order & Listing Issues: Coordinate with other departments to resolve order concerns and listing issues reported by customers, and call suppliers and freight carriers to handle delivery and order-related issues. Tools & Reporting: Maintain automations and ticket groups inside Freshdesk, and download and organize returns and other reports as needed. Claims and Feedback: Respond to A-to-z claims and chargeback claims. Respond to negative feedback and handle feedback campaign thru FeedbackFive. Performance Monitoring: Monitor customer service performance metrics, including customer feedback, Order Defect Rate (ODR), and email response rate.
Other Skills
Basic Information
- Age
- 45
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pandi, Bulacan
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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