Customer Support Specialist/Virtual Assistant/Airbnb Support

Overview

Looking for full-time work (8 hours/day)

at $7.28/hour ($1,408.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 3rd, 2026 (21 days ago)

Member Since

February 2nd, 2021

Profile Description

1. Help customers with complaints and questions.
2. Give customers information about products and services, take orders, and process returns.
3. Managing incoming calls and customer service inquiries
4. Generating sales leads that develop into new customers
5. Identifying and assessing customers’ needs to achieve satisfaction
6. Build sustainable relationships and trust with customer accounts through open and interactive communication
7. Provide accurate, valid and complete information by using the right methods/tools
8. Meet personal/customer service team sales targets and call handling quotas
9. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
10. Keep records of customer interactions, process customer accounts and file documents
11. Follow communication procedures, guidelines and policies
12. Take the extra mile to engage customers