A+ Virtual Assistant | Sales | Customer Service

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

August 3rd, 2023 (49 days ago)

Member Since

June 10th, 2014

Profile Description

Let's
go ahead and take some of these tasks off your back.
? Cold calling
? Email management and outreach
? LinkedIn messaging
? Assisting customers via email, chat, and inbound and
outbound calls.
? Updating CRM, following up with leads, and Account
Management.
? Running the business on a day-to-day basis from
priority tasks to the fewer priority ones.
? Collaborating with the team in analyzing the business
needs and strategizing solutions to address them to be aligned with the
business goals.
? Working closely with the CEO to identify business
needs and collaborate on solutions, communicating the goals across the team,
setting expectations, and managing the team to ensure projects are implemented
and goals are attained before the timeline.
? Resolving customer complaints by addressing the
concerns through a solution-focused approach.
 
Tools
I am knowledgeable of:
? Xero – I have background through training and slightly
using it to raise invoices, send quotes, and check payments that came in.
? Zoho CRM – adding leads, contacts, potentials, notes,
setting tasks, meetings, sending emails, converting to potentials.
? Zendesk – answering chats, checking ticket statuses,
and sending tickets.
? Softphones – Vonex, Talkdesk, Avaya, Amazon Connect
? Google Suite (drive, sheets, word, calendar)
? Project management and communication channels (Asana,
Slack, Skype, Whatsapp) - ? Lead Generation (Google
searches via maps, business listings, LinkedIn, Upgrade to see actual info, Upgrade to see actual info)
? Facebook Meta – running ads and campaigns and
analyzing insights, audience)
? Canva – graphic content creation
? Content Scheduling platform – Buffer, Hootsuite
 
Let’s
chat, I want to know more about how I can support you further.
Regards
Lee