PRO Operations Manager|Business Development I  Automation|OB

*Lead and manage a team of operational professionals, fostering a culture of excellence, collaboration, and innovation. *Develop and implement strategies to optimize operational efficiency, scalability, and quality of service. *Monitor and analyze key performance indicators (KPIs) to drive data-driven decision-making and achieve operational goals. *Collaborate with product, engineering, and customer success teams to identify areas for improvement and innovation in the chat platform. *Streamline workflows, standardize processes, and implement best practices to enhance the overall user experience. *Manage vendor relationships, ensuring the delivery of high-quality services that align with business objectives. *Drive the implementation of new technologies and tools that enhance operational capabilities. *Prepare and present regular reports on operational performance and initiatives to senior management.

With over 5 years of experience in Customer Support Management, I have successfully led and managed customer/sales support teams. Throughout my career, I have been responsible for ensuring exceptional customer service and satisfaction, overseeing daily operations, and resolving complex issues promptly. I have a proven track record of implementing effective strategies to improve team performance and streamline processes. My strong communication and problem-solving skills enable me to build strong relationships with customers and colleagues alike. I am adept at analyzing data and metrics to identify areas for improvement and implementing solutions to enhance customer experience. Overall, my extensive experience in Customer Support Management has equipped me with the skills and expertise to deliver outstanding results in a fast-paced and dynamic environment.

With a diverse background in project management, I have successfully managed a wide range of projects including client onboarding, leading Performance Improvement Plans, Translation Life cycle, recruitment, and training programs in both online jobs and corporate settings. With a keen eye for detail and strong organizational skills, I have consistently delivered projects on time and within budget. My ability to effectively communicate and collaborate with cross-functional teams has allowed for seamless coordination and successful project outcomes. I am experienced in utilizing project management tools and methodologies to plan, execute, and monitor project progress. Additionally, my adaptability and problem-solving skills enable me to navigate challenges and find creative solutions. Overall, my extensive experience in project management positions me to effectively lead and deliver successful projects in various industries.

With a decade of experience in BPO recruitment, I have honed my skills as a proficient and seasoned recruiter. Throughout my career, I have successfully managed end-to-end recruitment processes, from job posting and headhunting to conducting interviews and validating candidates. I have a deep understanding of the industry and a keen eye for identifying top talent that aligns with the organization's needs. Additionally, I have played a pivotal role in creating and implementing effective recruitment processes, ensuring efficiency and consistency in hiring practices. Beyond recruitment, I have also undertaken various HR tasks, including creating contracts, employee handbooks, attendance policies, and Non-disclosure Agreements. My comprehensive knowledge and experience in the BPO industry have allowed me to build strong relationships with candidates and stakeholders alike. Overall, my expertise in recruitment and HR tasks positions me as a valuable asset in sourcing and selecting the best talents to drive organizational success.