Lezzie

Virtual PA, Virtual Assistant, Customer Support, Escalations

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Overview

Looking for full-time work (8 hours/day)

at $5.81/hour ($1,120.00/month)

Bachelor of Science in Psychology

Last Active

May 29th, 2026 (7 days ago)

Member Since

June 9th, 2014

Profile Description

Versatile and customer-focused professional with over 13 years of experience across multiple domains including technical support, customer service, billing operations, email escalation handling, and financial services support. Proven ability to resolve complex client issues, manage high-volume inquiries, and deliver accurate, empathetic, and timely service across digital and voice channels. Adept at analyzing customer needs, navigating cross-functional tools, and maintaining compliance with industry standards and regulations. Known for strong communication skills, a solution-oriented mindset, and a commitment to enhancing customer satisfaction and operational efficiency.

• Excellent communication skills both written and verbal (Fluent in English)
• Knowledgeable about Network configuration, Desktop/Operating System Configuration
• Email / Outlook configuration
•Knowledgeable in the following software: Zendesk, CRM, Slack, Client360, Quickview, and Samson
•Excellent in handling client's sensitive information such as credit and debit card details, credit score report and other personally identifiable information