Customer Service & Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $4.24/hour ($818.18/month)

Bachelors degree

Last Active

July 2nd, 2026 (8 days ago)

Member Since

January 31st, 2021

Profile Description

Customer Service & Virtual Assistant

As a dedicated Customer Service and Virtual Assistant, I have extensive experience providing exceptional customer support through email, chat, and administrative assistance. I am passionate about delivering positive customer experiences, resolving concerns efficiently, and helping businesses stay organized and productive.

Areas of Expertise:

Customer Service Support
• Handle customer inquiries through email and chat with professionalism and empathy.
• Resolve order, billing, shipping, refund, and account-related concerns.
• Deliver excellent customer experiences while maintaining high customer satisfaction.

Virtual Assistance
• Manage calendars, emails, and administrative tasks.
• Organize documents, spreadsheets, and client records.
• Support day-to-day business operations with efficiency and attention to detail.

Administrative Support
• Coordinate schedules and maintain organized workflows.
• Prepare reports, update databases, and manage office-related tasks.
• Ensure accuracy while handling confidential information.

Chat and Email Support
• Respond promptly to customer inquiries using ticketing systems.
• Investigate and resolve customer issues with clear and professional communication.
• Maintain detailed records and follow company SOPs.

CRM & Collaboration Tools
• Zendesk
• Slack
• Gorgias
• ReAmaze
• Groove
• RP Data
• Mantis Property

Why Work With Me?

• Customer-focused and empathetic
•
Detail-oriented and organized
•
Fast learner and adaptable
•
Reliable and trustworthy
•
Strong written English communication
• Able to work independently with minimal supervision

I am looking for a long-term opportunity where I can contribute my customer service expertise, support business growth, and build lasting professional relationships.

Let's connect and discuss how I can help your business deliver an outstanding customer experience.