Training | Quality Assurance | VA | Admin Support

 Research and identify solutions to software and hardware issues.  Diagnose and troubleshoot technical issues, including account setup and network configuration.  Ask customers targeted questions to quickly understand the root of the problem.  Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.  Refer to internal database or external resources to provide accurate tech solutions.

 Responsible for adding, terming, and reinstate members to health insurance policies.  Resolves previously suspended enrollment pends through automated work queue.  Communicates policies, procedures, and benefits to employees, enrolled members, and employers.  Interacts with staff in other departments to clarify and resolve eligibility problems presented by members.  Maintains accurate eligibility records for individuals and/or assigned employer groups.  Detailed teaching on the multiple insurance payers with an emphasis on accurate selection and documentation of insurance codes in addition to identifying benefits, referral and authorization requirements.  Develop and ongoing maintenance of all insurance selection and customer service training materials.  Meet regularly with the client to review progress of staff training, trends in registration completeness and accuracy and customer satisfaction and to evaluate the effectiveness of all related training approaches and materials.

Technical and Customer service field for years so as in the U.S. healthcare system specifically in the Medical Billing aspect and Product Specific trainer to a very well known social media application.