Responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the client's technical products or services by answering questions and solving problems involved in their use.
I have 1 year and 5 months of experience with Customer Service & Technical Support. I have worked on assisting external users of the client's technical products or services, troubleshooting basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products, and following appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
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