Cross-Platform Customer Service Champ

Overview

Looking for full-time work (8 hours/day)

at $5.61/hour ($986.62/month)

Associates degree

Last Active

April 24th, 2024 (6 days ago)

Member Since

January 21st, 2021

Profile Description

Hey there, savvy business owners and forward-thinking entrepreneurs!
Are you in search of a dynamic force to revolutionize your customer service, project management, and administration? Look no further, because I'm here to inject a fresh dose of innovation, efficiency, and results-driven excellence into your operations.
With a proven background as a Customer Support Specialist, I've fine-tuned my skills in business process optimization and email/chat support, consistently raising the bar and exceeding expectations. But that's just the tip of the iceberg.
As a Recruitment Specialist, I've scoured the digital landscape to identify top-tier talent, conducted insightful interviews, and forged strategic partnerships to drive organizational success. And let's not forget my stint as a Trainer-Apprentice, where I collaborated with industry luminaries to design and deliver cutting-edge training programs that empowered teams to reach new heights of performance.
Moreover, my strategic leveraging of generative AI in multiple workflows and projects has propelled efficiency, innovation, and productivity to unprecedented levels. By harnessing the power of Gen AI, I've optimized processes, streamlined operations, and unlocked new avenues for growth and success.
Armed with a vast array of skills and software proficiency that includes CRM platforms (Gorgias and HappyFox), Project Management tools (Monday, Lark, and Notion), Design Tools (Canva, Adobe Photoshop, and Adobe Illustrator) and more, I'm poised to revolutionize your business and propel it towards unparalleled success.
So, visionary leaders of Multi-Access, let's embark on a journey of innovation, collaboration, and unprecedented growth together. The future is bright, and with my expertise by your side, the possibilities are endless.
Let's make magic happen!
TOP SKILLS
Customer Service (Email & Chat Support)
Customer Retention
Developing a variety of Standard Operating Procedures
Social Media Moderation & Administration
Influencer Outreach
Data Entry & Management
Intermediate Graphic Design
Intermediate Video Editing

TOOLS
Amazon SC
Shopify
Oberlo
BigCommerce
Airtable
Notion
Asana
Canva
HappyFox
Salesforce
Salesforce Service Cloud
Gorgias
Freshdesk
Zendesk
Adobe Photoshop
Adobe Illustrator
Lark
Slack
Monday
Confluence