Team Leader / Administration Assistant

Overview

Looking for part-time work (5 hours/day)

at $7.60/hour ($836.00/month)

Associates degree

Last Active

April 19th, 2024 (13 days ago)

Member Since

January 20th, 2021

Profile Description

In almost 7 years in the BPO Industry as a CSR (3 years) and a Team Leader of 2 Campaigns, I have developed the following skills which I believe would be very relevant to many types of work:

- Time management and setting priorities straight to get the job done in an efficient manner
- Multitasking
- English proficiency
- Can easily adapt to changes and work under pressure
- Capable of thinking creatively in order to meet the needs of the customer/client
- Customer satisfaction is always the number 1 priority
- Prioritizing the Quality over Quantity
- Extending help to my co-workers by sharing my knowledge, ideas, and best practices without any condition

Furthermore, I've learned to work independently and disciplined myself not to rely on my superiors. Always take the initiative when necessary to look for answers that will help resolve the issue using the available resources.

I developed the ability how to motivate people by being a good listener to them. I believe that knowing their needs and addressing them sincerely and whole-heartedly are good factors to mold them into becoming excellent employees.

In every job that I do, I would persevere to get better results, and to do so, I keep these traits in mind:
- hard-working
- open to ideas/feedback/suggestions,
- willing to learn, can work independently or under minimal supervision
- integrity
- listen with the means of understanding, and have a heart that's willing to help.

Top Skills

E-Commerce » Inventory Management » Quality Control

Experience: 1 - 2 years

A team leader's duties also include overseeing the quality of the work that employees are attempting to produce.

Customer Support

Experience: 1 - 2 years

I started in the BPO Industry as a Call Center. Dealt with customers via phone, email, and chat.

Customer Support » Email Support

Experience: 2 - 5 years

As a CSR, I support customers via email. When I was promoted to Team Leader, I began using Microsoft Outlook to send emails to several departments, including HR, Workforce, IT, Learning, and Quality, among others.