Customer Service/Email Support

As an experienced Insurance Specialist for Cigna companies, I specialized in verifying patients' eligibility, determining medication coverage under their insurance plans, and exploring options to secure coverage for essential medications. I provided clear, empathetic communication to ensure patients fully understood their insurance policies and benefits, prioritizing their needs and delivering exceptional support. My role required attention to detail, problem-solving, and a patient-centered approach to navigating complex insurance systems.

Provided exceptional customer service by addressing inbound inquiries related to phone, TV, and internet issues. Leveraged troubleshooting expertise to diagnose problems and guide customers through step-by-step resolutions, achieving a 95% first-call resolution rate. Evaluated situations requiring technical visits, clearly explaining associated costs and ensuring transparency. Consistently delivered high-quality support to enhance customer satisfaction and loyalty.

Efficiently managed inbound communications, including calls, emails, and app messages, to address patient inquiries and concerns. Coordinated closely with patients to ensure the secure handling and protection of their sensitive information. Oversaw the accurate and timely delivery of compounded weight-loss medications by collaborating with pharmacies and healthcare providers. Maintained detailed records and facilitated seamless communication across teams to ensure optimal patient care and satisfaction.