Virtual Assistant Sales / Customer Service

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

April 29th, 2024 (15 days ago)

Member Since

January 16th, 2021

Profile Description

I am a seasoned professional with a robust foundation in Sales, Customer Service, Training & Quality, and Virtual Assistance, and I'm excited to share my extensive experience. My career has been characterized by an unwavering commitment to excellence and a deep passion for enhancing customer relationships while driving sales conversions. At this juncture, I am actively seeking a full-time career opportunity that allows me to harness my multifaceted expertise.
In my recent role as the Assistant to the CEO at Ace Pacific Media, I played a crucial role in client engagement and relationship management. I proactively contacted business clients who had previously engaged with the CEO, ensuring seamless continuity and clarity in their interactions. Through follow-up calls and discussions, I facilitated next steps, addressing client inquiries, and providing detailed information about the company's services and initiatives.
Utilizing my skills in sales, I conducted engaging sales demos and presentations to showcase the value proposition of our offerings. The use of a CRM system (Upgrade to see actual info) allowed me to meticulously maintain records of all engagements and interactions, contributing to a comprehensive overview of client relationships and business development efforts.

Prior to my role at Ace Pacific Media, my experience as a Virtual Admin Assistant at Sanford Granite, showcased my exceptional proficiency in managing inbound calls, consistently elevating customer satisfaction levels. My role was not limited to routine tasks; I collaborated closely with project managers to streamline sales processes, delivering tangible results. My proactive approach extended to reengaging dormant leads, skillfully transforming them into valuable sales opportunities. Additionally, I showcased adeptness in managing schedules and maintaining the utmost data confidentiality, effectively utilizing tools like Google Calendar, PipeDrive, and ActiveCollab to complement my responsibilities.

My journey at Sutherland Global Services underscored my adaptability and versatility. It commenced with my role as a Technical Sales Support Associate at Upgrade to see actual info, where I effectively addressed customer inquiries and adeptly managed billing concerns, consistently achieving positive outcomes. Subsequently, my transition to the Training team positioned me as a facilitator for the onboarding process of new hires and the provision of upskill training for experienced employees, both in-person and remotely. Within the Quality team, my role as a Quality Analyst allowed me to pinpoint areas for improvement and provide invaluable coaching insights, contributing significantly to the overall enhancement of performance.

As a Freelance Lead Generation Specialist at Squadmates PH, I played a pivotal role in maintaining updated client marketing lead profiles in HubSpot. Additionally, I contributed significantly to the team by training new members, enhancing workflow efficiency, and fostering seamless internal communication through platforms like Slack.

In an earlier phase of my career, I served as a Reservations Specialist at Teleperformance Inc., where I adeptly managed reservations for Hilton Hotels Worldwide. My responsibilities extended beyond reservations to include upselling services and ensuring robust customer retention. My dedication to delivering exceptional results earned me consistent recognition as a Top Performer, notably for outstanding sales and conversion performance during the demanding quarters of Q2 and Q3 in 2018.

My career trajectory is a testament to my steadfast commitment to continuous improvement and my unwavering readiness to contribute my diverse skill set to innovative companies. With a solid background in sales, training facilitation, and customer experience analysis within a call center environment, having handled accounts related to both travel/hotel and web hosting, I am actively seeking an opportunity to showcase and leverage my knowledge, skills, and experience with a company that I can forge a lasting partnership with. I am wholeheartedly eager to embrace new challenges and cultivate enduring professional relationships as I continue my journey toward mutual growth and success.