IT Specialist/Desktop Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

March 9th, 2024 (48 days ago)

Member Since

January 16th, 2021

Profile Description

EDUCATION
Technological Institute of the Philippines (TIP)B.S. Computer Engineering (Upgrade to see actual info)International Electronics and Technical Institute (IETI) Electronic System Technician (Upgrade to see actual info)

EXPERIENCE
Curo Teknika Inc. Robinsons Cyberscape Alpha Ortigas Center, PasigTV5 Media Center as I.T. Specialist (Remote/Onsite Support) August 2014-May 30, 2021Installing and maintaining all workstationsInstalling operating systems, device drivers, Microsoft applications, web tools and other software as requiredInstalling and assisting network cabling, routers, switches and serversPerforming system scan for viruses and clean-up of malware, worm, Trojan and alike. Assess, identify and fortify system for vulnerabilitiesPerforming system diagnosis on network LAN/Wi-Fi connection, VPN connection and provide resolutionsPerforming file sharing and printer sharing LAN or HostPerforming remote support to identify issues and resolutions on Microsoft outlook/office 365, SAP, SonicWall VPN and other computer issuesProvide configuration of Microsoft outlook/office 365 on desktop/laptop, mobile and tablet (Android/IOS)Provide report and resolution on hardware issues in desktop, laptop, printer, scanner, mobile/tablet and other I.T. equipmentProvide technical and process users support functions
Telus International Philippines (Site IT Analyst) September 21, 2021 to PresentTroubleshooting: Identifying and resolving technical issues with hardware, software, applications, and systems. This involves diagnosing problems, researching solutions, and implementing fixes.System Maintenance: Regularly updating and maintaining computer systems, ensuring security patches are applied, and performing routine maintenance tasks to keep systems running Upgrade to see actual infoer Support: Assisting users with technical issues, providing guidance, and troubleshooting problems to ensure users can effectively utilize technology resources.Documentation: Creating and maintaining technical documentation, including system configurations, troubleshooting guides, and user manuals.Project Management: Participating in or leading IT projects, such as system upgrades or implementations, ensuring they are completed on time and within budget.Collaboration: Working with other IT professionals, departments, and vendors to coordinate efforts, resolve issues, and implement new technologies or improvements.Asset Management: Handled laptop and headset deployment for Google Account UsersFamiliarity and Efficiency to the following Tools and ApplicationZOHO Computer and Software ToolNetwork VLAN ChangeActive Directory Application ToolDHCP Application ToolSevicenow Ticketing ToolOnelogin Admin Web Tool