I am an organized and resourceful professional with 7+ years’ extensive experience in customer services and healthcare processes. I hold a Bachelor degree in Information Technology.
My background lies in successfully maintaining business to customer relationships by providing outstanding services. With proven excellence in processing life, non-life insurance, healthcare account receivables, patient services such as pre-authorization, appointment scheduling,upfront collections and data entry. I was also recognized as an Outstanding employee of the year with my previous company for having above and beyond performance.
PROFESSIONAL SKILLS• Strong knowledge of customer service and healthcare process.• Effective ability to help customers remotely for past years• Familiarity with healthcare medical terms.• The ability to adhere to administrative procedures.• Verbal and written communication skills• The ability to work under pressure • Initiative and self-motivation
TECHNICAL STRENGTHS• Computer: outlook, excel Microsoft and word.• Familiar with data entry software.• Familiar with EMR and CRM software.
ADDITIONAL SKILLS• Energetic listener and a fast learner• Team player• Excellent time management skills• Can work independently, highly organized and detailed oriented.
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