Business Consultant | eCommerce Expert 

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Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

November 18th, 2023 (15 days ago)

Member Since

May 13th, 2014

Profile Description

- Experienced Professional: A seasoned expert with a proven track record in various domains, including Sales, eCommerce (Walmart, Amazon, Facebook), Technical Support, Customer Service, Marketing, and Business Development.
 - eCommerce Maestro: A specialist in navigating the dynamic world of eCommerce across major platforms like Walmart, Amazon, and Facebook Marketplace. Proficient in listing optimization, digital marketing, and driving sales growth.
- Technical Virtuoso: Adept at providing top-notch technical support, with a strong background in resolving complex issues related to various products and services, ensuring seamless customer experiences.
- Customer-Centric: Committed to delivering exceptional customer service by understanding needs, resolving queries, and fostering lasting relationships. Adept at managing customer interactions with empathy and professionalism.
- Growth Enthusiast: Skilled in business development strategies that drive scalable growth. Proficient in market analysis, process optimization, and innovative solutions that fuel expansion while maintaining operational excellence.
- Strategic Marketer: Well-versed in crafting marketing campaigns that resonate with audiences and drive engagement. Adept at utilizing data insights to inform decision-making and achieve business goals.
- In a rapidly evolving business landscape, I excel in diverse roles by leveraging a comprehensive skill set, an analytical mindset, and a dedication to achieving remarkable results. My passion lies in fostering growth, delivering outstanding customer experiences, and contributing to the success of ventures across various industries.

Top Skills

Customer Support » Ecommerce » Amazon

Experience: 5 - 10 years

Over the past decade, I have amassed extensive experience in management roles at Amazon, a global e-commerce and technology giant. My tenure has been marked by a consistent track record of leading high-performing teams and driving impactful business outcomes. Throughout my tenure, I have demonstrated a deep understanding of Amazon's customer-centric philosophy, focusing on enhancing customer experiences and satisfaction. I have successfully navigated the dynamic and fast-paced nature of the company, adapting strategies to meet evolving market trends and competitive landscapes. In addition to overseeing day-to-day operations, I have played a pivotal role in shaping long-term strategic initiatives. I have actively participated in cross-functional collaborations, working with diverse teams spanning technology, operations, marketing, and more. This has enabled me to drive innovation, streamline processes, and optimize resource allocation to achieve optimal results. My Amazon management experience extends beyond traditional boundaries, encompassing people development and talent management. I have been committed to nurturing a culture of continuous learning, growth, and inclusion within my teams. I take pride in identifying and developing emerging leaders, fostering a robust pipeline of skilled professionals ready to take on increasing responsibilities. In summary, my tenure of over 10 years in Amazon management has provided me with a comprehensive perspective on effective leadership within a dynamic and customer-focused organization. My accomplishments reflect a combination of strategic acumen, operational excellence, and a commitment to fostering both individual and team success.

Customer Support » Sales Support

Experience: 2 - 5 years

For nearly 5 years, I've been a dedicated sales expert specializing in Linksys by Cisco products and services. My role has been characterized by a deep understanding of networking solutions and a passion for delivering tailored solutions to customers' connectivity needs. During my tenure, I've honed my expertise in articulating the unique features and benefits of Linksys products, effectively conveying their value proposition to a diverse range of clients. Through consultations and needs assessments, I've consistently matched customers with the most suitable networking solutions, resulting in heightened customer satisfaction and repeat business. My in-depth knowledge of Linksys products has enabled me to not only drive sales but also provide post-sales support, ensuring seamless integration and optimal performance for clients. I've fostered relationships built on trust and reliability, positioning myself as a go-to resource for technical advice and troubleshooting. My success as a Linksys by Cisco Product Specialist stems from a blend of technical proficiency, consultative selling, and a genuine commitment to helping customers achieve their networking goals.

Marketing » Affiliate Marketing

Experience: 2 - 5 years

I have spent a considerable time specializing in affiliate marketing, focusing on the promotion and sale of software and services. Through strategic partnerships and digital channels, I've effectively connected audiences with valuable solutions that cater to their specific needs. Over my tenure, I've developed a keen understanding of the software and services landscape, allowing me to identify high-quality products that resonate with target audiences. Through content creation, social media engagement, and other online avenues, I've successfully communicated the benefits and features of these offerings, driving traffic and conversions. My affiliate marketing approach revolves around building trust and authenticity. By providing genuine insights and reviews, I've established myself as a reliable source of information, helping potential customers make informed decisions about software and services that best suit them. This approach has led to a consistent track record of driving sales and generating revenue for both the companies I've partnered with and myself. In summary, my experience in affiliate marketing for software and services encompasses a strategic blend of product knowledge, audience engagement, and ethical promotion. Through meaningful connections and a customer-centric approach, I've facilitated valuable transactions that benefit all parties involved.

Other Skills

Customer Support » Technical Support

Experience: Less than 6 months

I have dedicated my expertise to serving as a technical support agent with a focus on networking devices. With a strong background in networking technology, I've provided effective solutions to customers facing various connectivity issues. In my role, I've excelled in diagnosing and troubleshooting problems related to routers, modems, switches, and other networking equipment. Through clear communication and a patient demeanor, I've guided customers step-by-step to resolve their technical challenges, whether it's setting up a new device, optimizing network performance, or addressing connectivity disruptions. My experience goes beyond issue resolution – I've also helped customers understand the intricacies of their networking setups. I've empowered them with knowledge about configurations, security settings, and best practices, enabling them to better manage their network environments independently. Through my technical support journey, I've consistently demonstrated my commitment to delivering exceptional customer experiences by leveraging my technical prowess, communication skills, and a genuine desire to help customers stay connected seamlessly.

E-Commerce » Amazon

Experience: 5 - 10 years

With a rich and diversified background, I've established myself as an eCommerce expert across multiple platforms including Walmart, Amazon, and Facebook. My experience spans strategic planning, product optimization, and digital marketing within these major online marketplaces. At Walmart, I've leveraged my understanding of the platform's unique ecosystem to effectively list products, manage inventory, and ensure a smooth customer experience. Through data-driven insights, I've optimized product listings and pricing strategies, resulting in increased visibility and sales. My Amazon journey has been marked by a holistic approach to the marketplace's intricacies. I've navigated through catalog management, competitive analysis, and fulfillment options. Utilizing Amazon's advertising tools, I've crafted targeted campaigns to enhance product discoverability and capture customer interest. On Facebook, I've tapped into the power of social commerce. I've crafted engaging content, managed storefronts, and harnessed Facebook's ad capabilities to drive traffic and conversions. By building strong brand narratives, I've fostered customer engagement and loyalty. Across these platforms, I've honed my skills in data interpretation, staying attuned to analytics to fine-tune strategies and pivot as needed. My success lies in my ability to adapt, innovate, and capitalize on each platform's strengths to drive business growth. In essence, my eCommerce expertise on Walmart, Amazon, and Facebook combines strategic acumen, data-driven decision-making, and a knack for connecting products with the right audiences, ultimately resulting in amplified online presence and revenue generation.

Professional Services » Management Services » Business Management

Experience: 5 - 10 years

I possess a proven track record in business management with a specific focus on scaling businesses for sustainable growth. My expertise lies in strategically navigating the complexities of expansion while maintaining operational efficiency and maximizing profitability. I've successfully led teams through various growth phases, from startups to established enterprises, by developing and executing comprehensive scaling strategies. These strategies encompass streamlined processes, optimized resource allocation, and innovative solutions to overcome challenges. Through a combination of market analysis, competitive insights, and consumer trends, I've identified new opportunities and diversified revenue streams. By fostering a culture of adaptability and fostering cross-functional collaboration, I've ensured that teams are aligned and motivated to achieve collective growth goals. My business management approach is underpinned by data-driven decision-making, where key performance indicators (KPIs) serve as guiding metrics. This enables me to make informed adjustments in real time, ensuring that scaling efforts remain on track and sustainable. In summary, my skill set in business management and scaling encompasses strategic planning, dynamic leadership, and an unwavering commitment to achieving growth targets while upholding operational excellence.

E-Commerce » Amazon » Seller Central

Experience: 5 - 10 years

As an Amazon Expert, I have honed a deep understanding of the intricacies of the Amazon marketplace, specializing in store reinstatements. My expertise revolves around helping sellers navigate the often complex process of reinstating their Amazon stores after suspensions. With an in-depth knowledge of Amazon's policies, guidelines, and seller performance metrics, I've successfully assisted numerous sellers in crafting effective action plans to address the root causes of their suspensions. I work closely with sellers to analyze their accounts, identify issues, and develop comprehensive strategies that demonstrate their commitment to compliance and customer satisfaction. I am well-versed in communicating with Amazon's Seller Performance teams, leveraging a strategic and persuasive approach to present compelling cases for reinstatement. By combining my knowledge of Amazon's inner workings with meticulous attention to detail, I've achieved a high success rate in restoring sellers' accounts to active status. In addition to resolving suspension issues, I offer guidance on proactive measures to maintain a healthy and compliant Amazon store. This includes staying up-to-date with policy changes, optimizing product listings, and enhancing customer feedback and ratings. In essence, my expertise as an Amazon Expert and reinstatement specialist is built on a foundation of strategic thinking, clear communication, and an unwavering commitment to helping sellers regain their footing on the platform and thrive in the competitive Amazon ecosystem.

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Davao City, Davao Del Sur
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