Project Manager and Quality Analyst

Overview

Looking for full-time work (8 hours/day)

at $4.63/hour ($814.88/month)

Bachelors degree

Last Active

March 30th, 2023 (62 days ago)

Member Since

January 9th, 2021

Profile Description

$800- Evaluated the agent's performance to uphold the quality standards. 
- Provided actionable feedback and insights to improve the agent's
performance. 
- Established QA Scorecard Systems, Rubrics, and Performance Improvement Plan to assess collected data to maintain the metrics and KPIs. 
- Project Manager - Handled and managed +20 Ecommerce Brands/Projects on Shopify. 
- Operations admin and develop a broad range of basic administrative and business support tasks. 
- Managed suppliers and client relations. 
- Handled 90 email tickets daily. (Gorgias, Freshdesk, Freshchat, Zendesk, Kustomer, and Intercom)
- Created lead generator website page using Cheetah in BuilderAll. 
- Established email sequences and campaigns on MailingBoss in BuilderAll. 
- Social Media Management.
- Skilled in working with Microsoft Office and Google Suite.
- Knowledge in workspaces ( Slack, Teamwork, and Monday) 
- Knowledge in other platforms ( Adobe Created Cloud Apps,
ShipStation, BuilderAll, TypeForms, FormCrafts, and SurveyMonkey)