Current Employment Status:
Hired Full Time on Jul 20, 2022

Kassandra

General Virtual Assistant

95 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 19th, 2024 (40 days ago)

Member Since

January 9th, 2021

Profile Description

- Evaluated the agent's performance to uphold the quality standards. 
- Provided actionable feedback and insights to improve the agent's
performance. 
- Established QA Scorecard Systems, Rubrics, and Performance Improvement Plan to assess collected data to maintain the metrics and KPIs. 
- Project Manager - Handled and managed +20 Ecommerce Brands/Projects on Shopify. 
- Operations admin and develop a broad range of basic administrative and business support tasks. 
- Managed suppliers and client relations. 
- Handled 90 email tickets daily. (Gorgias, Freshdesk, Freshchat, Zendesk, Kustomer, and Intercom)
- Created lead generator website page using Cheetah in BuilderAll. 
- Established email sequences and campaigns on MailingBoss in BuilderAll. 
- Social Media Management.
- Skilled in working with Microsoft Office and Google Suite.
- Knowledge in workspaces ( Slack, Teamwork, and Monday) 
- Knowledge in other platforms ( Adobe Created Cloud Apps,
ShipStation, BuilderAll, TypeForms, FormCrafts, and SurveyMonkey)

Top Skills

Customer Support

Office and Administration » Data Entry

Office and Administration » Email Management

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Phone Support

Customer Support » Social Media Moderation

Customer Support » Content Management

Human Resources

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Forum Community Moderation

Office and Administration » Microsoft Excel

Office and Administration » Travel Planning

Office and Administration » Personal Assistant

Basic Information

Age
27
Gender
Female
Website
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Address
General Trias, Cavite
Tests Taken
English
C2(Advanced/Mastery)
Uploaded ID
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