Current Employment Status:
Hired Full Time on Jul 20, 2022
- Evaluated the agent's performance to uphold the quality standards.
- Provided actionable feedback and insights to improve the agent's
performance.
- Established QA Scorecard Systems, Rubrics, and Performance Improvement Plan to assess collected data to maintain the metrics and KPIs.
- Project Manager - Handled and managed +20 Ecommerce Brands/Projects on Shopify.
- Operations admin and develop a broad range of basic administrative and business support tasks.
- Managed suppliers and client relations.
- Handled 90
- Created lead generator website page using Cheetah in BuilderAll.
- Established
- Social Media Management.
- Skilled in working with Microsoft Office and Google Suite.
- Knowledge in workspaces ( Slack, Teamwork, and Monday)
- Knowledge in other platforms ( Adobe Created Cloud Apps,
ShipStation, BuilderAll, TypeForms, FormCrafts, and SurveyMonkey)
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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