He started out as a WordPress developer, highly proficient in
web hosting, domains, cPanel, front-end and back-end WordPress development.
He has created websites for various clientele over the span of 10 years. He has
taught others in workshops and seminars about WordPress, working online, SEO,
and other similar topics since 2008.
After mastering the art of web development with
WordPress, he transitioned towards customer support and occasionally technical
support for various clients - becoming more customer-facing.
He shows excellent handling in both voice and
non-voice customer support roles in the English and German (Deutsch) language.
Recent Berlitz Certification shows that he has passed with flying colors.
He excels in showing appropriate empathy towards a
customer’s problems, and above and beyond problem solving skills to come up
with a solution to their needs. He is also greatly familiar and efficient with
tools like ZenDesk, Zoho, etc.
Aside from working as a web developer and customer
service representative, He also served as a virtual assistant for a number of
clients, handling not just customer support roles as mentioned above but also
dealing with more digital marketing inclined tasks such as funnel building and
automations using tools like Zapier, ClickFunnels, Infusionsoft by Keap,
WooCommerce, Shopify, and so on.
In a formal work setting, He acted as the Head of
Training and Learning & Development, Managing Training and Quality Analyst
personnel. [Think of trainers and QAs in a typical BPO setting) for a
Freelancing Company, as well as Team Manager for a number of German Clientele.
Responsibilities included but were not limited to
training, coaching, and managing co-employees under the different companies
that He has served; handling administrative tasks, high-level decision making
of the business, and the like were included in the daily routine as well.
To cap it all off, He is fluent in German. Ich habe damals mit meiner Familie in Münster, NRW, gewohnt. Falls Sie einen deutschsprachigen Arbeiter brauchen, bin ich bestimmt der Kandidat für Sie.
Some additional details:
Workstations:
M1 Macbook Pro (M1, 8GB RAM, 256SSD
M1 Mac Mini (M1, 8GB RAM, 256SSD)
Acer Nitro 5 (Core i7 7th gen, GTX1050Ti, 8GB RAM,
128SSD)
43” 4K UHD External Monitor
27” FHD 144HZ External Monitor
Internet:
Globe At Home Fiber 800Mbps / Globe Platinum
Mobile Data 400Mbps /
- I won't be affected by any brownouts (should
there be any) for up to 8 hours. Plus, I have above average cellular connection
speed thanks to 5G.
PS: There are so many skills that I would love to
rate highly below, but I am only allowed to highlight a limited number of them.
Feel free to get in touch with me if you have further clarification about my
skillset.
I have multiple years experience as a virtual assistant for various clientele. Tasks include but are not limited to content creation, customer support, appointment setting, funnel building, and the like. Feel free to ask me more about my Office & Administrative skills by sending me an invite to your job posting.
Speaking, reading, writing, and most importantly comprehension in English language is of high standard with me. I will have no problem interacting with UI, following instructions, and communicating in English. Also, I can speak German fluently as well.
I have written content, on and off, for the last decade. Content includes SEO optimized content and/or guest posts on other websites either in behalf of a client or myself and my websites.
I have had experience marketing for my own blog.
I am offering Managed WordPress Hosting on one of my reseller hosting accounts that I have. Usually though, I only manage my own websites which once ranged from 20-30 websites at a time.
I have worked in a call center before and had both Technical and pure Customer Service accounts.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
Ruben has been through the OneVAAway challenge and has been outsourcing for a few years. His OFSs are from OnlineJobs.ph, and it was a pleasure talking to him about his processes.
READ STORY
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.