Head of Training | Operations Manager | German | CSR |WP

Overview

Looking for part-time work (4 hours/day)

at $8.00/hour ($704/month)

Bachelors degree

Last Active

June 3rd, 2023 (7 days ago)

Member Since

May 12th, 2014

Profile Description

He started out as a WordPress developer, highly proficient in web hosting, domains, cPanel, front-end and back-end WordPress development. He has created websites for various clientele over the span of 15 years. He has taught others in workshops and seminars about WordPress, working online, SEO, and other similar topics since 2008. After mastering the art of web development with WordPress, he transitioned towards customer support and occasionally technical support for various clients - becoming more customer-facing. He shows excellent handling in both voice and non-voice customer support roles in the English and German (Deutsch) language. He is a native speaker in German with German being his mother tongue.

Recent Berlitz Certification shows that he has passed with flying colors. He excels in showing appropriate empathy towards a customer’s problems, and above and beyond problem solving skills to come up with a solution to their needs. He is also greatly familiar and efficient with tools like ZenDesk, Zoho, etc. 

Aside from working as a web developer and customer service representative, He also served as a virtual assistant for a number of clients, handling not just customer support roles as mentioned above but also dealing with more digital marketing inclined tasks such as funnel building and automations using tools like Zapier, ClickFunnels, Infusionsoft by Keap, WooCommerce, Shopify, and so on. Upgrade to see actual info Upgrade to see actual info also managed multiple Social Media assets for his clients.

In a formal work setting, He acted as the Head of Training and Learning & Development, Managing Training and Quality Analyst personnel for a Freelancing Company, as well as Team Manager for a number of German Clientele. Responsibilities included but were not limited to training, coaching, and managing co-employees under the different companies that he has served; handling administrative tasks, high-level decision making of the business, and the like were included in the daily routine as well.

To cap it all off, He is fluent in German. Ich habe damals mit meiner Familie in Münster, NRW, gewohnt. Falls Sie einen deutschsprachigen Arbeiter brauchen, bin ich bestimmt der Kandidat für Sie.

Some additional details:Workstations:M1 Macbook Pro (M1, 8GB RAM, 256SSDM1 Mac Mini (M1, 8GB RAM, 256SSD)Acer Nitro 5 (Core i7 7th gen, GTX1050Ti, 8GB RAM,128SSD)43” 4K UHD External Monitor27” FHD 144HZ External MonitorInternet:Globe At Home Fiber 800Mbps / Globe PlatinumMobile Data 400Mbps /- I won't be affected by any brownouts (shouldthere be any) for up to 8 hours. Plus, I have above average cellular connectionspeed thanks to 5G.PS: 

There are so many skills that I would love to rate highly below, but I am only allowed to highlight a limited number of them.Feel free to get in touch with me if you have further clarification about my skillset.