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1. Customer Service Representative, Sales, and Lead Generation, Home & Auto Insurance (8 years) - Provided excellent customer service, addressing inquiries and resolving issues. - Demonstrated proficiency in sales techniques, contributing to revenue generation. - Successfully generated and nurtured leads to enhance business opportunities. 2. Quality Assurance Specialist (2 years) - Ensured the highest standards by implementing quality control measures. - Conducted thorough assessments to identify and rectify potential issues. - Played a key role in maintaining product/service quality and customer satisfaction. 3. Medical Virtual Assistant (2 years) - Supported healthcare professionals by handling administrative tasks remotely. - Managed medical records, appointment scheduling, and facilitated communication. - Maintained confidentiality and adhered to industry regulations. 4. Social Media Manager (6 months) - Developed and executed social media strategies to enhance brand presence. - Created engaging content, managed posting schedules, and interacted with the audience. - Monitored analytics to optimize social media performance and reach.
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